Sovereign, on-premises AI
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Segment
Modernize citizen services and public management with integrated platforms, sovereign AI and end-to-end governance.
Our strong track record
Central IT specializes in technology and innovation for government.
Platforms that sustain service to millions of citizens, with certified ITSM recognized by Gartner as a Strong Performer in the Voice of the Customer, and on-premises sovereign AI.
+60M
service interactions in 2025 (Jan–Dec)
43M
via digital channels
73%
resolved by AI with no human involved
30%
reduction in headcount
The flagship · Sovereign AI
Sovereign AI agents that operate Government 24/7, in your own environment. The rules, approval and full trail remain yours.
15 → 150K
AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.
On-premises sovereign AI agents that operate within the agency's rules
Resolutive citizen service 24/7, via text, voice and app
Automation of back-office work and administrative processes
Why Central IT
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.
Every AI action respects policies, risk levels and approval, end to end, with no parallel process.
Platforms that sustain service at national scale, from treasury departments to healthcare.
Industry challenges
Dozens of isolated systems stall service and data-driven decisions.
Growing demand for accessible, resolutive service, without expanding headcount.
Accountability, LGPD compliance and an auditable trail in every public process.
Delivering results under heavy scrutiny and with limited resources.
Real applications
This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.
CITSmart Aura
Citizen service with 24/7 conversational AI, via text, voice and app, with automatic triage and resolution.
Example: The citizen requests a duplicate tax document on WhatsApp and gets it in seconds, with no queue.
CITSmart Digital Government
Self-service portals that integrate legacy systems and bring citizen services together in one place.
Example: Instead of visiting three agencies, the citizen handles a license, a fee and a filing in a single portal.
CITSmart ERP
Government ERP: assets, warehouse, contracts and administrative management on a single, auditable platform.
Example: Registering an asset automatically updates accounting, the warehouse and the inventory.
CITSmart Guardião Fiscal
Fiscal intelligence for finance departments, from revenue collection to combating tax evasion.
Example: The AI cross-references invoices and records and flags signs of tax evasion for inspectors to prioritize.
CITSmart ITSM
Govern the agency's IT with certified ITSM, SLA, a service catalog and an auditable trail.
Example: When an essential system goes down, the ticket opens itself, dispatches the right team and logs every step.
CITSmart Hyper Agents
On-premises sovereign AI agents that execute tasks within the agency's rules and governance.
Example: An agent receives the approved request, executes the task in the system and returns the evidence, in seconds.
Real results in the sector
SEFAZ-PE: Taxpayer Service Portal
3M+ citizens, 38 legacy systems integrated
View case
MDS: AI-powered citizen service (CITSmart Aura)
35% less service time, 62% automatic resolution
View case
Mobility Portal: ride-hailing driver management
2M+ drivers, real-time field validation
View case
SEFAZ-DF: Electronic Service System (SAE)
Queues with automatic prioritization and dynamic rules
View caseWho trusts Central IT
Recognition
Solutions we cover
Integrated public management: assets, inventory, contracts and finance on a single, auditable platform.
View solutionIT service, operations and asset management with SLAs, a catalog and observability, from the help desk to governance.
View solutionPeople management and the employee journey in a single self-service portal.
View solutionOmnichannel service with AI that resolves issues via text, voice and app, 24/7, with an audit trail and SLA.
View solutionAutonomous agents and process automation that execute tasks within your rules, with governance.
View solutionLegal AI that reads, analyzes and summarizes documents and case files, with control and confidentiality.
View solutionStandardization of processes, indicators and compliance to raise the quality of operations.
View solutionAuditable trail, evidence and controls ready for internal and external audits.
View solutionOther segments
Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.
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