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Segment

Government

Modernize citizen services and public management with integrated platforms, sovereign AI and end-to-end governance.

Our strong track record

Central IT specializes in technology and innovation for government.

Platforms that sustain service to millions of citizens, with certified ITSM recognized by Gartner as a Strong Performer in the Voice of the Customer, and on-premises sovereign AI.

+60M

service interactions in 2025 (Jan–Dec)

43M

via digital channels

73%

resolved by AI with no human involved

30%

reduction in headcount

The flagship · Sovereign AI

Put AI in charge.
Without giving up control.

Sovereign AI agents that operate Government 24/7, in your own environment. The rules, approval and full trail remain yours.

15 → 150K

AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.

  • On-premises sovereign AI agents that operate within the agency's rules

  • Resolutive citizen service 24/7, via text, voice and app

  • Automation of back-office work and administrative processes

Why Central IT

The foundation that makes AI work in Government

Sovereign, on-premises AI

Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.

Mature ITSM, the foundation for AI

Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.

Governance and an auditable trail

Every AI action respects policies, risk levels and approval, end to end, with no parallel process.

Proven in the Brazilian public sector

Platforms that sustain service at national scale, from treasury departments to healthcare.

Industry challenges

What holds back Government today

Legacy systems that don't talk to each other

Dozens of isolated systems stall service and data-driven decisions.

Citizens expect 24/7 service

Growing demand for accessible, resolutive service, without expanding headcount.

Transparency required by law

Accountability, LGPD compliance and an auditable trail in every public process.

More value on a tight budget

Delivering results under heavy scrutiny and with limited resources.

Real applications

Our products applied to Government

This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.

CITSmart Aura

Citizen service with 24/7 conversational AI, via text, voice and app, with automatic triage and resolution.

Example: The citizen requests a duplicate tax document on WhatsApp and gets it in seconds, with no queue.

Learn about the product

CITSmart Digital Government

Self-service portals that integrate legacy systems and bring citizen services together in one place.

Example: Instead of visiting three agencies, the citizen handles a license, a fee and a filing in a single portal.

Learn about the product

CITSmart ERP

Government ERP: assets, warehouse, contracts and administrative management on a single, auditable platform.

Example: Registering an asset automatically updates accounting, the warehouse and the inventory.

Learn about the product

CITSmart Guardião Fiscal

Fiscal intelligence for finance departments, from revenue collection to combating tax evasion.

Example: The AI cross-references invoices and records and flags signs of tax evasion for inspectors to prioritize.

Learn about the product

CITSmart ITSM

Govern the agency's IT with certified ITSM, SLA, a service catalog and an auditable trail.

Example: When an essential system goes down, the ticket opens itself, dispatches the right team and logs every step.

Learn about the product

CITSmart Hyper Agents

On-premises sovereign AI agents that execute tasks within the agency's rules and governance.

Example: An agent receives the approved request, executes the task in the system and returns the evidence, in seconds.

Learn about the product

Who trusts Central IT

Government clients

  • Polícia Federal
  • INFRAERO: Aeroportos
  • ICMBio: Instituto Chico Mendes
  • ANAC: Agência Nacional de Aviação Civil
  • ANTT: Agência Nacional de Transportes Terrestres
  • Governo do Distrito Federal
  • Ministério da Ciência, Tecnologia e Inovação
  • Ministério da Cultura
  • IBRAM: Instituto Brasileiro de Museus
  • Biblioteca Nacional
  • STF: Supremo Tribunal Federal
  • STJ: Superior Tribunal de Justiça
  • Justiça Federal: TRF 6ª Região
  • Poder Judiciário de Mato Grosso
  • Ministério Público de Mato Grosso do Sul
  • Defensoria Pública de São Paulo
  • Defensoria Pública do Distrito Federal
  • TRT 13ª Região (Paraíba)
  • TRT 17ª Região (Espírito Santo)
  • TRT 18ª Região (Goiás)
  • TRT 21ª Região (Rio Grande do Norte)
  • TRT 22ª Região (Piauí)
  • TRT 23ª Região (Mato Grosso)
  • TRT 24ª Região (Mato Grosso do Sul)

Recognition

Recognized by those who understand service management

Gartner Peer Insights Voice of the Customer: Central IT's average rating of 4.8 out of 5
CITSmart X²: AI-powered ITSM with international PinkVERIFY certification, 24 certified processes

Let's design the right solution for Government?

Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.

Talk to a specialist