Sovereign, on-premises AI
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Segment
Retail
Connect channels and personalize relationships to boost conversion, repeat purchases and loyalty.
Our strong track record
Central IT specializes in technology and innovation for retail.
Omnichannel service, operations automation and AI that boosts conversion and repeat purchases, on a single data and governance foundation.
The flagship · Sovereign AI
Put AI in charge.
Without giving up control.
Sovereign AI agents that operate Retail 24/7, in your own environment. The rules, approval and full trail remain yours.
15 → 150K
AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.
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Autonomous agents that resolve after-sales issues, exchanges and order status
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Personalized service and recommendations, 24/7
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Automation of billing and retention campaigns
Why Central IT
The foundation that makes AI work in Retail
Mature ITSM, the foundation for AI
Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.
Governance and an auditable trail
Every AI action respects policies, risk levels and approval, end to end, with no parallel process.
Proven in the Brazilian public sector
Platforms that sustain service at national scale, from treasury departments to healthcare.
Industry challenges
What holds back Retail today
Demanding omnichannel customers
The journey crosses store, app, website and service, with zero tolerance for friction.
Service under demand spikes
Seasonal dates overwhelm the service queue and back office.
IT operations that can't go down
POS, e-commerce and logistics are mission-critical systems.
Scattered data, slow decisions
Fragmented information stalls personalization and response times.
Real applications
Our products applied to Retail
This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.
CITSmart Aura
Service and sales via WhatsApp, chat and voice, with AI that resolves and converts 24/7.
Example: The customer asks 'where's my order?' on WhatsApp, and AI answers and resolves it instantly.
CITSmart Hyper Agents
AI agents that automate after-sales, exchanges, order status and billing.
Example: An agent processes the exchange, issues the return label and updates inventory on its own.
CITSmart ITSM
Govern retail IT (POS, e-commerce, logistics) with SLA and observability.
Example: A POS instability on a peak sales day automatically opens a priority ticket.
CITSmart ESM
Corporate services (HR, facilities, finance) in a single self-service portal.
Example: A store employee requests time off or a reimbursement in one portal, with no email to HR.
CITSmart People
People management for operations with high turnover and seasonality.
Example: The schedule for a seasonal sales date is built and adjusted according to demand.
Typical results in the sector
What changes in Retail operations
- Queues shrink even during peak seasonal dates, with AI absorbing the volume.
- After-sales, exchanges and order status resolved without a human in the loop.
- POS and e-commerce under observability, with incidents handled before they become lost sales.
Expected results with the platform; actual results vary by operation context.
Recognition
Recognized by those who understand service management
Solutions we cover
Solutions for Retail
IT Solutions
IT service, operations and asset management with SLAs, a catalog and observability, from the help desk to governance.
View solutionHR Solutions
People management and the employee journey in a single self-service portal.
View solutionCustomer Service Solutions
Omnichannel service with AI that resolves issues via text, voice and app, 24/7, with an audit trail and SLA.
View solutionAI & Automation Solutions
Autonomous agents and process automation that execute tasks within your rules, with governance.
View solutionAdministrative & Financial Solutions
Automation of administrative and financial back-office work, from contracts to reconciliation, on a single platform.
View solutionLegal Solutions
Legal AI that reads, analyzes and summarizes documents and case files, with control and confidentiality.
View solutionQuality Management Solutions
Standardization of processes, indicators and compliance to raise the quality of operations.
View solutionAudit Solutions
Auditable trail, evidence and controls ready for internal and external audits.
View solutionOther segments
Explore other sectors
Let's design the right solution for Retail?
Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.
Talk to a specialist