Sovereign, on-premises AI
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Segment
Banking & Finance
Strengthen service, governance and productivity in critical, highly regulated journeys.
Our strong track record
Central IT specializes in technology and innovation for banking and finance.
Sovereign AI, automation and governance for critical operations, with enterprise-grade security and end-to-end regulatory compliance.
The flagship · Sovereign AI
Put AI in charge.
Without giving up control.
Sovereign AI agents that operate Banking & Finance 24/7, in your own environment. The rules, approval and full trail remain yours.
15 → 150K
AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.
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Autonomous agents that reconcile, collect and handle back-office work, fully logged
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Resolutive financial service on any channel, 24/7
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Decision and risk-control support with sovereign AI
Why Central IT
The foundation that makes AI work in Banking & Finance
Mature ITSM, the foundation for AI
Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.
Governance and an auditable trail
Every AI action respects policies, risk levels and approval, end to end, with no parallel process.
Proven in the Brazilian public sector
Platforms that sustain service at national scale, from treasury departments to healthcare.
Industry challenges
What holds back Banking & Finance today
Intense regulation and compliance
BACEN, LGPD and audits demand a trail and control at every step.
Service under high expectations
Financial customers want immediate resolution, on any channel.
Critical IT under attack
Availability and cybersecurity are conditions for doing business.
Efficiency under margin pressure
Automating the back office without losing control.
Real applications
Our products applied to Banking & Finance
This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.
CITSmart Aura
Financial service via chat, voice and app, with AI that resolves issues and keeps a trail.
Example: The customer resolves a dispute through the app, and AI keeps the trail of every step.
CITSmart Hyper Agents
AI agents that automate back-office work, reconciliation and billing with governance.
Example: An agent reconciles entries and triggers billing, logging every action.
CITSmart GRC
Risk, compliance and regulatory controls (LGPD/BACEN) on a single platform.
Example: A regulatory control nearing its deadline triggers an alert and evidence for the audit.
CITSmart ITSM
Govern banking IT with certified ITSM, SLA and observability.
Example: An instability in online banking opens a critical incident and calls in the on-call team.
CITSmart Autonomous AI
Autonomous, sovereign AI for cyber defense and incident response.
Example: The AI detects anomalous behavior and responds to the incident before it causes impact.
Typical results in the sector
What changes in Banking & Finance operations
- Resolutive service on any channel, with an audit trail for the regulator.
- Automated back office and reconciliation, with a record of every action.
- Regulatory controls and incident response that are always auditable.
Expected results with the platform; actual results vary by operation context.
Who trusts Central IT
Banking & Finance clients
Recognition
Recognized by those who understand service management
Solutions we cover
Solutions for Banking & Finance
IT Solutions
IT service, operations and asset management with SLAs, a catalog and observability, from the help desk to governance.
View solutionHR Solutions
People management and the employee journey in a single self-service portal.
View solutionCustomer Service Solutions
Omnichannel service with AI that resolves issues via text, voice and app, 24/7, with an audit trail and SLA.
View solutionAI & Automation Solutions
Autonomous agents and process automation that execute tasks within your rules, with governance.
View solutionAdministrative & Financial Solutions
Automation of administrative and financial back-office work, from contracts to reconciliation, on a single platform.
View solutionLegal Solutions
Legal AI that reads, analyzes and summarizes documents and case files, with control and confidentiality.
View solutionQuality Management Solutions
Standardization of processes, indicators and compliance to raise the quality of operations.
View solutionAudit Solutions
Auditable trail, evidence and controls ready for internal and external audits.
View solutionOther segments
Explore other sectors
Let's design the right solution for Banking & Finance?
Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.
Talk to a specialist