Sovereign, on-premises AI
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Segment
Insurance
Simplify claims and service with digital journeys, applied AI and governance.
Our strong track record
Central IT specializes in technology and innovation for insurance.
Claims and service automation with sovereign AI, system integration and end-to-end governance under strict regulatory rigor.
The flagship · Sovereign AI
Put AI in charge.
Without giving up control.
Sovereign AI agents that operate Insurance 24/7, in your own environment. The rules, approval and full trail remain yours.
15 → 150K
AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.
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Autonomous agents that analyze claims and automate back-office work
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AI-powered service and claim filing, on any channel
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Support for fraud detection and underwriting
Why Central IT
The foundation that makes AI work in Insurance
Mature ITSM, the foundation for AI
Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.
Governance and an auditable trail
Every AI action respects policies, risk levels and approval, end to end, with no parallel process.
Proven in the Brazilian public sector
Platforms that sustain service at national scale, from treasury departments to healthcare.
Industry challenges
What holds back Insurance today
Slow, manual claims
Long processes hurt the experience and raise costs.
Regulation and compliance
Control and an auditable trail (SUSEP/LGPD) in every operation.
Demanding multichannel service
Policyholders want an immediate response on any channel.
Fraud and risk to contain
Detection and control without slowing down good customers.
Real applications
Our products applied to Insurance
This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.
CITSmart Aura
Service and claim filing via chat, voice and app, with AI that resolves.
Example: The policyholder files a claim through the app by sending photos, and AI starts the analysis right away.
CITSmart Hyper Agents
AI agents that automate claims analysis, billing and back-office work.
Example: An agent analyzes claim documentation and fast-tracks simple cases on its own.
CITSmart GRC
Risk, compliance and regulatory controls (SUSEP/LGPD) on a single platform.
Example: Every stage of the policy becomes auditable, in line with SUSEP and LGPD.
CITSmart ITSM
Govern the insurer's IT with certified ITSM, SLA and observability.
Example: A failure in the policy-issuance system opens a priority ticket.
CITSmart Contratos
End-to-end management of policies and contracts.
Example: A policy renewal is triggered before expiration, so nothing gets forgotten.
Typical results in the sector
What changes in Insurance operations
- Claims filed through the app and triaged by AI, for a frictionless experience.
- Claims analysis and back-office work accelerated, with simple cases resolved on their own.
- Policies and controls that are auditable, in line with SUSEP and LGPD.
Expected results with the platform; actual results vary by operation context.
Recognition
Recognized by those who understand service management
Solutions we cover
Solutions for Insurance
IT Solutions
IT service, operations and asset management with SLAs, a catalog and observability, from the help desk to governance.
View solutionHR Solutions
People management and the employee journey in a single self-service portal.
View solutionCustomer Service Solutions
Omnichannel service with AI that resolves issues via text, voice and app, 24/7, with an audit trail and SLA.
View solutionAI & Automation Solutions
Autonomous agents and process automation that execute tasks within your rules, with governance.
View solutionAdministrative & Financial Solutions
Automation of administrative and financial back-office work, from contracts to reconciliation, on a single platform.
View solutionLegal Solutions
Legal AI that reads, analyzes and summarizes documents and case files, with control and confidentiality.
View solutionQuality Management Solutions
Standardization of processes, indicators and compliance to raise the quality of operations.
View solutionAudit Solutions
Auditable trail, evidence and controls ready for internal and external audits.
View solutionOther segments
Explore other sectors
Let's design the right solution for Insurance?
Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.
Talk to a specialist