Content that helps you run technology, services and business with more maturity.
Strategy, service management, data governance, artificial intelligence and digital transformation, for those who lead technology and business in the public and private sectors. All the content from our blog in one place.
AI & Automation Agent sprawl: why governing AI agents defines the value of AI in the enterprise
From fewer than 15 to more than 150,000 AI agents per company by 2028, Gartner projects. Without management and governance, that explosion turns into chaos. See why agent management platforms define the next AI cycle, and how CITSmart Hyper Agents delivers it.
Read article
AI & Automation Anthropic targets the corporate world: why 2026 is the year of AI agents in the enterprise
AI has stopped being individual productivity and become operational infrastructure. According to Forbes, 90% of Anthropic's internal code is already written by agents. See what changes for business.
Read article
AI & Automation Gartner AI Hype Cycle for ITSM 2026: why data governance decides the value of AI
Gartner mapped 23 AI technologies for ITSM. The message is clear: value depends on data and governance, not autonomous automation. See how Central IT positions itself.
Read article
AI & Automation AI-powered software factory: an agent for every role on the development pipeline
From the requirements analyst to deployment, every stage can have a specialized AI agent. See how Hyper Agents build the software factory with governance.
Read article
Service Management Central IT in the Gartner Peer Insights Voice of the Customer: 100% of customers recommend
In the Voice of the Customer for IT Service Management Platforms, Central IT landed in the Strong Performer quadrant and reached 100% willingness to recommend, the highest mark in the market, ahead of global giants like ServiceNow and BMC.
Read article
Service Management The role of change management in the digital acceleration of 2026
The determining factor for new technologies to be successfully absorbed by organizations.
Read article
Public Sector Digital transformation in the public sector and management efficiency in 2026
How to ensure citizens receive agile, transparent public services.
Read article
Service Management PinkVERIFY: Central IT among the world's most certified ITSMs, now with AI
CITSmart X² V10 is certified in 24 processes by PinkVERIFY, Pink Elephant's global benchmark seal. Among them, a certification almost no one has: AI Capability. Understand what that means and why 14 years of certification matter.
Read article
IT Strategy IT outsourcing strategies for operational sustainability in 2026
How companies can focus on their core business with efficiency and predictability.
Read article
Service Management ITIL 5 and ITSM maturity: how to evolve your service management to the next level
Maturity in IT service management has stopped being a differentiator and become a competitive requirement.
Read article
Service Management ITIL 5: why the framework's evolution is non-negotiable for modern IT
The discussion about ITIL 5 is not just speculation about a new version of the framework.
Read article
Service Management What is ITIL 5? Understanding the evolution of the framework
Searches for ITIL 5 are growing among IT professionals and managers.
Read article
IT Strategy The importance of data governance in the 2026 business strategy
The central pillar for ensuring security, compliance and data-driven decisions.
Read article
Service Management Guided demo: get to know Central IT ITSM and its advanced features
The definitive proof that your operation can gain efficiency with the platform.
Read article
Service Management The importance of an up-to-date CMDB to avoid IT failures and bottlenecks
An up-to-date CMDB defines the resilience of corporate infrastructure.
Read article
Service Management 2026 offer: Central IT ITSM platform with automation and governance modules
The offer that redefines efficiency standards in IT service management.
Read article
Service Management The fundamental role of the CAB in change management
How to ensure innovation happens without compromising operational stability.
Read article
Service Management How to measure user satisfaction in 2026 using ITSM indicators
The key to turning technology into an engine of value for the business.
Read article
Public Sector Digital trust in the public sector: how integrated platforms drive the use of urban services
Trust grows when integrated platforms deliver results and strengthen citizen service.
Read article
Service Management Step by step to a Central IT ITSM rollout with fast results
How to turn IT management into a real engine of corporate efficiency.
Read article
Public Sector Automation and digital engagement in public health: smart alerts that protect children and teenagers
How smart alerts expand vaccination and protect against preventable diseases.
Read article
Service Management Comparison: why Central IT ITSM serves complex organizations better than traditional solutions
An analysis of what sets Central IT ITSM apart in high-complexity scenarios.
Read article
Public Sector 24-Hour Regional Administration platform: integrated digital solutions for urban service
How to unify urban demands and guarantee a fast response to citizens.
Read article
Public Sector Digital communication in public health: automated messages that raise vaccine coverage
How automated messages strengthen prevention and bring citizens closer to healthcare.
Read article
Public Sector From request to execution: systems integration for more agile public management
Connecting digital requests to field execution, with fewer delays and more resolution.
Read article
Public Sector Data-driven urban management: when digital service guides city planning
Turning digital requests into strategic decisions for cities.
Read article
Public Sector Integrating public platforms: connected systems for urban maintenance efficiency
Eliminating the failures that delay urban maintenance by connecting service and execution.
Read article
Public Sector Technology as a bridge between citizen and city: the evolution of digital urban service in Brazil
Continuous, transparent digital urban service capable of transforming public management.
Read article
Public Sector Government systems integration: the path to efficient, transparent public management
Reducing bureaucracy, speeding up responses and guaranteeing transparency in citizen service.
Read article
Public Sector 24-hour digital urban service: integrated platforms for the public sector
Mature processes and technology capable of responding quickly to the population's demands.
Read article
Service Management How to assess your IT maturity before contracting an ITSM solution
The step that determines the success or failure of adopting an ITSM solution.
Read article
Public Sector Citizen service as a critical service: reliability and security in government environments
Reliability, information security and technology built to withstand failure at national scale.
Read article
Public Sector Infrastructure, processes and people: behind the scenes of a record-breaking public service operation
Record-breaking results reflect robust infrastructure, mature processes and prepared teams.
Read article
Public Sector Citizen service at national scale: technology that sustains nearly 48 million interactions
Robust technology, mature processes and partners capable of sustaining millions of contacts.
Read article
Service Management How to build a process-driven culture using ITSM
The ultimate challenge for companies pursuing real efficiency and scalability.
Read articleNo articles in this category.
Want to see the platform behind this content?
Get to know Central IT's ITSM and take your operation's service management to the next level.