Success stories with Central IT
Explore some of the projects we've helped build:
STJ · Judiciary
User support chatbot
24h support available every day, outside office hours
3 areas Case Law, Ombudsman and Proceedings
eGDF · Federal District Government
Citizen services app
gov.br federal login, no new registration
Photo and place issues reported from where the problem is
Food retail · 420 stores
Autonomous AI agents in ticket management
49% of tickets resolved with no human touch
96% SLA compliance, against 68% before the project
Health · Medical equipment
Medical equipment rental and management
96% on-time delivery on critical services, against 74%
6h emergency swap cycle, against 11 hours
Education · 500k students
Academic and administrative service management
100k requests a month within a single journey
25% resolved by automation or self-service
Hardware as a Service
Service management for equipment rental
550k devices under management, with contract and history
94% SLA compliance, against 68% before
Energy · Generation
Service management in continuous operation
24x7 continuous operation within a single journey
43% less response time to occurrences
SEMOB · DF
Driver services portal
4K+ taxi drivers benefiting from simpler, more efficient services
38+ legacy systems integrated
SEFAZ · PE
Citizen services portal
3M+ citizens using the portal
90+ self-service features
MDS · BR
AI-powered citizen service
35% reduction in average service time
62% increase in cases resolved automatically
GDF · Mobility
Ride-hailing driver management
2 mi+ ride-hailing drivers in the country
3 integrated sectors: mobility, traffic and public safety
Sec. de Economia · DF
Civil servant benefits portal
100% digital: benefits and discounts for GDF civil servants
Partners companies with exclusive offers on the network
SEFAZ-DF · COATE
Electronic taxpayer service
80+ automatic priority service for seniors
Real time queue management monitored by managers
CCET · DF
Intern management
40% reduction in processing time
100% digital: requests and time-tracking control
Saúde · SUS
High-complexity oncology regulation
Priority clinical prioritization by oncology protocols in high-complexity cases
Real time monitoring and dashboards for managers
Portal do Cidadão · GDF
Multichannel digital government
400+ public services in a single portal
24h service via web, WhatsApp, Telegram and voice
Governo do DF · ADM 24h
Digital regional administration
30+ public services available 24 hours a day
24h requests any time, with no travel required
Governo de PE · SGC
The next story could be yours Public procurement governance
AI and robots automating purchasing processes
End to end visibility and control across every stage