Success stories with Central IT
Explore some of the projects we've helped build:
STJ · Judiciary
User support chatbot
24h support available every day, outside office hours
3 areas Case Law, Ombudsman and Proceedings
eGDF · Federal District Government
Citizen services app
gov.br federal login, no new registration
Photo and place issues reported from where the problem is
ATI · Government of Pernambuco
AI-powered omnichannel citizen service
7 channels in one shared service, with one shared history
1 of 6 states with a published AI strategy, according to ATI-PE's president
CBMDF · Federal District Fire Department
Citizen satisfaction dashboard with WhatsApp survey
94% satisfaction among those served through 193
26.5K responses collected in just over a year
MGI · Federal Government
Infrastructure and rollout of the Desenrola Brasil simulator
On schedule simulator published in production within the program's deadline
N3 vulnerability and compliance testing after deployment
SEFAZ-DF · Federal District Government
Smart inspection of goods in transit
Real time infraction-indicator alerts on every passage
NF-e · CT-e tax documents cross-checked with capture, route and weight
SEDUC-PE · Government of Pernambuco
IT operations with autonomous AI agents
513K students depend on the systems IT sustains
125K assets managed by an AI running in the agency's data center
Food retail · 420 stores
Autonomous AI agents in ticket management
49% of tickets resolved with no human touch
96% SLA compliance, against 68% before the project
Health · Medical equipment
Medical equipment rental and management
96% on-time delivery on critical services, against 74%
6h emergency swap cycle, against 11 hours
Education · 500k students
Academic and administrative service management
100k requests a month within a single journey
25% resolved by automation or self-service
Hardware as a Service
Service management for equipment rental
550k devices under management, with contract and history
94% SLA compliance, against 68% before
Energy · Generation
Service management in continuous operation
24x7 continuous operation within a single journey
43% less response time to occurrences
SEMOB · DF
Driver services portal
4K+ taxi drivers benefiting from simpler, more efficient services
38+ legacy systems integrated
SEFAZ · PE
Citizen services portal
3M+ citizens using the portal
90+ self-service features
MDS · BR
AI-powered citizen service
35% reduction in average service time
62% increase in cases resolved automatically
GDF · Mobility
Ride-hailing driver management
2 mi+ ride-hailing drivers in the country
3 integrated sectors: mobility, traffic and public safety
DF Department of Economy
Civil servant benefits portal
100% digital: benefits and discounts for GDF civil servants
Partners companies with exclusive offers on the network
SEFAZ-DF · COATE
Electronic taxpayer service
80+ automatic priority service for seniors
Real time queue management monitored by managers
CCET · DF
Intern management
40% reduction in processing time
100% digital: requests and time-tracking control
Health · SUS
High-complexity oncology regulation
Priority clinical prioritization by oncology protocols in high-complexity cases
Real time monitoring and dashboards for managers
Citizen Portal · GDF
Multichannel digital government
400+ public services in a single portal
24h service via web, WhatsApp, Telegram and voice
GDF · ADM 24h
Digital regional administration
30+ public services available 24 hours a day
24h requests any time, with no travel required
Pernambuco · SGC
The next story could be yours Public procurement governance
AI and robots automating purchasing processes
End to end visibility and control across every stage