Segment

Ombudsman Offices

Listen to citizens across every channel and resolve with transparency, traceability and deadlines.

Our strong track record

Central IT specializes in technology and innovation for ombudsman offices.

Integrated channels and AI that classifies, routes and responds to every complaint on time, with confidentiality, LGPD compliance and an auditable trail.

The flagship · Sovereign AI

Put AI in charge.
Without giving up control.

Sovereign AI agents that operate Ombudsman Offices 24/7, in your own environment. The rules, approval and full trail remain yours.

15 → 150K

AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.

Autonomous agents that classify and route every complaint on time
Automatic response to recurring requests, with a full trail
Summary and analysis of recurring topics for management

CITSmart Hyper Agents CITSmart Autonomous AI

Why Central IT

The foundation that makes AI work in Ombudsman Offices

Sovereign, on-premises AI

Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.

Mature ITSM, the foundation for AI

Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.

Governance and an auditable trail

Every AI action respects policies, risk levels and approval, end to end, with no parallel process.

Proven in the Brazilian public sector

Platforms that sustain service at national scale, from treasury departments to healthcare.

Industry challenges

What holds back Ombudsman Offices today

Complaints across many channels

Complaints, reports and compliments arrive through channels that don't integrate.

Deadlines and responses required by law

Every complaint has a legal deadline and needs a traceable response.

Confidentiality and whistleblower protection

Confidential handling, fully compliant with LGPD, no exceptions.

Indicators for public management

A dashboard of recurring topics that guides the agency's decisions.

Real applications

Our products applied to Ombudsman Offices

This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.

CITSmart Aura

A single ombudsman channel across text, voice and app, with automatic triage and protocol numbers.

Example: A complaint arrives through any channel and automatically gets a protocol number and deadline.

Learn about the product

CITSmart Hyper Agents

AI agents that classify, route and track complaints to meet deadlines.

Example: An agent classifies the report, routes it to the right department and follows up to meet the deadline.

Learn about the product

CITSmart ITSM

A workflow with SLA, escalation and an auditable trail for every complaint.

Example: Every complaint follows a flow with SLA and escalation, so nothing gets lost.

Learn about the product

CITSmart GRC

Governance, confidentiality and LGPD compliance in handling complaints.

Example: The whistleblower's identity stays protected and handling remains LGPD-compliant.

Learn about the product

Typical results in the sector

What changes in Ombudsman Offices operations

Every complaint gets a protocol number, a deadline and an audit trail — nothing gets lost.
Automatic classification and routing, with responses delivered within the legal deadline.
Whistleblower confidentiality and LGPD compliance guaranteed.

Expected results with the platform; actual results vary by operation context.

Recognition