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Service agent
Because every transformation starts with people and proves itself in results.
Real results, culture, and market recognition that prove the impact of our technology.
Areas of Expertise
End-to-end solutions, connected by a single ecosystem of products and intelligence.
Featured Business Strategy & Transformation We turn strategy into results by connecting processes, people and technology.
Business Operations Efficiency We boost productivity with autonomous and semi-autonomous operations.
AI-Guided Digital Transformation We raise efficiency and generate value for your business in agile cycles.
Intelligent IT Operations Intelligence, resilience and efficiency for your IT. Security for your business.
Intelligent Omnichannel Communication We connect channels and intelligence to turn interactions into lasting relationships.
Innovative Solutions An ecosystem of digital products that delivers competitive advantages. CITSmart is the robust technology and innovation built by Central IT, the result of more than two decades of experience in critical IT operations in Brazil. It brings together the most advanced in artificial intelligence, automation and service management in a single ecosystem, sustaining operations that cannot stop: governments, large enterprises and services that millions of people rely on every day.
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Explore the complete platform.
AI Platform AI specialists that run the operation end to end, inside your rules. From service to cybersecurity, from HR to the software factory, they work 24/7 so your team focuses on what matters.
Meet the agentsProven impact
Two mission-critical public-sector projects, and the numbers that prove the results.
Governments, institutions and companies that move the country trust our technology.
Success story
With Central IT we unified service, automation and governance in a single platform. What used to take days now happens in minutes, with full traceability.
Technology Board
Digital Transformation · SEFAZ
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From our blog
Strategy, service management and applied AI, with the perspective of a team that operates mission-critical technology across the public and private sectors.
Latest articleAnthropic targets the corporate world: why 2026 is the year of AI agents in the enterpriseAI has stopped being individual productivity and become operational infrastructure. According to Forbes, 90% of Anthropic's internal code is already written by agents. See what changes for business.Read article
Gartner AI Hype Cycle for ITSM 2026: why data governance decides the value of AIRead article
AI-powered software factory: an agent for every role on the development pipelineRead articleGet started now
Talk to our specialists and discover how the CITSmart X² platform accelerates governance, automation and cybersecurity in a single mesh.
Talk to our specialists today and find out how Central IT can drive your business's efficiency, innovation and growth.
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