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Service agent
Because every transformation starts with people and proves itself in results.
Real results, culture, and market recognition that prove the impact of our technology.
Areas of Expertise
End-to-end solutions, connected by a single ecosystem of products and intelligence.
Featured Business Strategy & Transformation We turn strategy into results by connecting processes, people and technology.
Business Operations Efficiency We boost productivity with autonomous and semi-autonomous operations.
AI-Guided Digital Transformation We raise efficiency and generate value for your business in agile cycles.
Intelligent IT Operations Intelligence, resilience and efficiency for your IT. Security for your business.
Intelligent Omnichannel Communication We connect channels and intelligence to turn interactions into lasting relationships.
Innovative Solutions An ecosystem of digital products that delivers competitive advantages. CITSmart is the robust technology and innovation built by Central IT, the result of more than two decades of experience in critical IT operations in Brazil. It brings together the most advanced in artificial intelligence, automation and service management in a single ecosystem, sustaining operations that cannot stop: governments, large enterprises and services that millions of people rely on every day.
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Explore the complete platform.
AI Platform AI specialists that run the operation end to end, inside your rules. From service to cybersecurity, from HR to the software factory, they work 24/7 so your team focuses on what matters.
Meet the agentsProven impact
Mission-critical public-sector projects, and the numbers that prove the results.
Governments, institutions and companies that move the country trust our technology.
Federal Supreme Court
Superior Court of Justice
Federal Court of Accounts
Regional Labor Court
São Paulo Regional Electoral Court
Federal Police
National Civil Aviation Agency
National Land Transportation Agency
Brazilian Health Regulatory Agency
Ministry of Health IT Department
National Cancer Institute
Brazilian Airport Infrastructure Company
National Institute for Colonization and Agrarian Reform
Brazilian Institute of Museums
Chico Mendes Institute for Biodiversity Conservation
Office of the Attorney General of the National Treasury
Brazilian Agency for Industrial Research and Innovation
Geological Survey of Brazil
Paraná State Energy Company
Brazilian Confederation of Agriculture and Livestock
Casembrapa
FUNCEF
University of Brasília
Federal Institute of Pernambuco
Rio de Janeiro Botanical Garden
Grupo Marista
Federal District Highway Department
Federal District Information Technology Agency
Federal District Government
Maranhão State Government
Pernambuco State Government
São Paulo City Hall
Ministry of Development and Social Assistance
Ministry of Communications
Ministry of Cities
Ministry of Science, Technology and Innovation
Ministry of Culture
National Library of Brazil
Bancorbrás
CCAB Agro
Tracbel
GASSI Óticas
Nita Alimentos
Success story
With Central IT we unified service, automation and governance in a single platform. What used to take days now happens in minutes, with full traceability.
Technology Board
Digital Transformation · SEFAZ
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From our blog
Strategy, service management and applied AI, with the perspective of a team that operates mission-critical technology across the public and private sectors.
Latest articleFrom attack to response: what the 2nd edition of The Era of Agentic IT webinar showed about AI agents in cybersecurityThree specialists followed the same incident from start to finish: the attack that already uses AI, the support ticket that opens the way to Active Directory, and the AI agents that correlate, prioritize, and respond within governance rules. Summary and full recording.Read article
Agentic IT in practice: what the Central IT webinar showed about autonomous agents in cybersecurity and IT operationsRead article
AI ERP for state-owned companies and the public sector: how Portos Rio will integrate its management in 12 modulesRead articleGet started now
Talk to our specialists and discover how the CITSmart X² platform accelerates governance, automation and cybersecurity in a single mesh.
Talk to our specialists today and find out how Central IT can drive your business's efficiency, innovation and growth.
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