More than 3 million citizens using the portal.
Project context
Overview of the initiative: institutional context and organization profile before the numbers and challenges of the project.
Tax services in one place, digital and accessible.
The Pernambuco State Treasury Department (SEFAZ-PE), in partnership with Central IT, developed the Taxpayer Service Portal on CITSmart X, a hypercognitive digital government platform.
The solution centralizes taxpayer services, integrates legacy systems and ensures accessibility for individuals and businesses, in a secure and interoperable environment.
About SEFAZ-PE
Institutional data aligned with the scope of the implemented solution.
Location
Pernambuco State Treasury Department, Brazil
Segment
State public administration and tax affairs
Strategic priorities
- Digital transformation of taxpayer service
- Interoperability between systems
- Accessibility for citizens and businesses
Solution focus
- Centralization of tax services
- Integration of legacy systems via API
- Self-service and self-help
Results in numbers
0M+
Citizens
using the service portal.
0+
Features
of self-service available.
0+
Integrated systems
legacy systems connected via API.
0+
Connected APIs
real-time data exchange.
Strategic points
Challenges
Citizens and businesses faced fragmented, paper-based and slow procedures, requiring in-person visits to SEFAZ to issue payment documents, request certificates or check their tax status.
The agency needed a digital, secure and interoperable environment that centralized all taxpayer services, integrated legacy systems and ensured accessibility for individuals and businesses.
Solution
Central IT developed the Taxpayer Service Portal on CITSmart X, a hypercognitive digital government platform. The system integrates more than 30 APIs connected to legacy systems, enabling real-time data exchange and automation.
Services include simplified DAE issuance, DANFE and NFC-e lookup and issuance, tax status inquiries, certificate issuance, IPVA requests and cross-border ICMS declarations. Authentication uses the federal GOV.BR login, and TeleSEFAZ support offers real-time assistance via WhatsApp, chat and Telegram.
Measurable delivery
Results and impact on the public sector
What changed in the relationship between taxpayers and Pernambuco's tax administration after service digitalization.
Results
More than 90 self-service features available.
More than 38 legacy systems integrated through API interoperability.
100% intuitive and responsive design, accessible on any device.
Significant reduction in demand for in-person service and higher taxpayer satisfaction.
Impact
The portal established a new standard for tax service in Pernambuco: more accessible, agile and reliable. SEFAZ-PE modernized its digital infrastructure and redefined the relationship between citizens and the state tax administration, now a reference in digital transformation in the public sector.
Because that's our business: empowering people. Impacting organizations.
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