One portal for the citizen. Evidence-based management. One intelligent digital government.
SmartCity 360° connects departments, services and data into one environment. The citizen accesses everything through one channel, and the manager decides based on evidence, not intuition. From paper to real-time data.
12 modulesintegrated into a single environment
1 ticketper request, traceable end to end
Gov.Brand state/federal systems integrated
What it is
It's not just digitizing. It's governing through intelligence.
SmartCity 360° is the Intelligent Digital Government platform that transforms the relationship between the municipality and the citizen, built on three pillars.
Service integration
All modules and departments in a single channel. The citizen accesses any public service, web, app or chatbot, without knowing whom to ask.
Data intelligence
Every interaction becomes data. The platform consolidates everything into dashboards and indicators that show patterns, bottlenecks and opportunities in real time.
Evidence-based governance
Decisions stop being intuition. With reliable indicators and a complete history, management becomes predictive, before the problem reaches the citizen.
Integrated modules
Every municipal service, in a single environment.
The manager chooses where to start and expands progressively. Every module is connected to the same ticket, data and citizen.
Health
Real-time scheduling, queues and slot management.
Education
Enrollment, openings and school tracking.
Environment
Reports, inspection and monitoring.
Security
Incidents, patrolling and alerts.
Public works
Potholes, lighting, cleaning and construction.
Civic participation
Voting, proposals and active engagement.
Climate and monitoring
Environmental alerts and risk management.
Dashboards and BI
Indicators, targets and strategic reports.
Digital ticketing
Opening, tracking and closing of requests.
Citizen portal
24/7 access to all public services.
AI and predictive analysis
Automatic triage, classification and alerts.
Chatbot and Gov.Br
Automated service integrated with Gov.Br.
Citizen journey
From the first access to closing, in a single flow.
A digital, standardized and transparent flow for any public service, from registration to the final notification.
01
Access
The citizen enters via web, app or chatbot and chooses the service, without knowing whom to ask.
02
Registration
Fills out the request with data and evidence: photos, GPS location, optional anonymity.
03
Ticket
Ticket generated automatically and routed by AI to the right department, by business rules.
04
Service
The responsible department executes and updates the status. The citizen tracks every step in real time.
05
Closing
Request completed, with automatic notification to the citizen and a full history preserved.
Live demo
See the product in action.
It's not just a system: it's the complete digital journey of the citizen within city government, from opening the request to notification of the outcome.
Traditional vs. intelligent e-gov
The difference isn't the system. It's how you govern.
Move from isolated systems and intuition-based decisions to an integrated, predictive, data-driven platform.
Traditional e-gov
- Systems isolated by department
- Reactive service: responds only when triggered
- Low transparency: the citizen doesn't know the status
- Fragmented data in spreadsheets and silos
- Standalone channels: in person or paper forms
- Decisions based on perception and experience
- Rigid: hard to expand
SmartCity 360°
- Integrated platform, with a single view of the citizen
- Predictive service: anticipates demand with AI
- Full transparency: ticket, history and notifications
- Unified, structured, strategic data
- Web, app, chatbot and Gov.Br integrated
- Decisions based on evidence and indicators
- Modular and scalable: grows with the city
Who it's for
One ecosystem, three integrated profiles.
Each profile sees what it needs, at the right moment. Tangible, simultaneous value for the citizen, the public employee and the manager.
Citizen
The center of it all- Requests services from any channel, 24 hours a day.
- Tracks requests in real time, with a single ticket.
- Receives automatic notifications for every update.
- Votes, gives opinions and proposes improvements to public management.
Public employee
Intelligent execution- Receives requests automatically triaged by AI.
- Operates standardized workflows, with no improvisation.
- Accesses the citizen's full history from the moment of registration.
- Collaborates with other departments without losing the history.
Manager
Data-driven decisions- Executive dashboards with every department in real time.
- Volume, deadline and satisfaction indicators per service.
- Identifies bottlenecks and operational trends.
- Early alerts before problems turn into a crisis.
A single platform, not fragmented
data entered onceIntegrates every department and eliminates isolated systems, creating a single view of the citizen. Data is entered once and flows across the whole administration.
Full traceability
ticket and audit trailA single ticket per request, a full history of actions and an audit trail of every movement. Reduces legal, operational and political risk.
AI-powered operational intelligence
from reactive to predictiveAutomatic classification, urgency-based prioritization and critical-volume alerts. The city government goes from reactive to predictive.
Real-time strategic data
evidence-based managementDashboards per department, performance indicators and exportable reports. Management driven by evidence, not by guesswork.
Digital civic participation
everyday democracyParticipatory budgeting, online voting and integrated engagement channels. Residents actively contribute to municipal management.
Accessibility and inclusion
no one is left outWCAG 2.1 compliance, responsive interface and inclusive design. From the youngest to the oldest, every citizen is served.
Frequently asked questions
Common questions about SmartCity 360°.
Does the platform require replacing the systems the city already uses?
No. SmartCity 360° integrates with existing systems and Gov.Br, and grows in a modular way: the manager chooses where to start (one or more modules) and expands progressively, without interrupting operations.
How does the integration with Gov.Br work?
Citizen service and identity integrate with Gov.Br and with state and federal systems, keeping data consolidated in a single ticket per request, with history and traceability.
Does the platform serve municipalities of any size?
Yes. The architecture is modular and scalable: it serves everything from small towns to large cities, starting with critical services and evolving to the full platform as digital maturity grows.
How is transparency guaranteed to the citizen?
Every request generates a single ticket that the citizen tracks in real time: current status, history of movements and automatic notifications at every step, from registration to closing.
Services
From pilot to full platform, with Central IT by your side.
Specialized services to get SmartCity 360° off the ground and evolve it as the municipality's digital maturity grows.
Diagnosis and mapping
Survey of the municipality's critical services and design of the journey for each request.
Modular implementation
Configuration of priority modules and the citizen portal, with a progressive go-live.
Integration with Gov.Br and legacy systems
Connection with Gov.Br and with existing state, federal and municipal systems.
Data migration
Importing requests, tickets and history, with no loss of traceability.
Training for employees and managers
Training on workflows, dashboards and indicators, to operate and decide with autonomy.
Support and continuous evolution
Monitoring, SLA and platform evolution as the municipality matures.
Next step
From bureaucratic model to intelligent government.
Start with the municipality's critical services and evolve to the full platform. Schedule a demo and see the citizen's journey end to end.
Schedule a demo