Sovereign, on-premises AI
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Segment
Technology Providers
Reinvent the XaaS lifecycle with a dedicated AI platform.
Our strong track record
Central IT specializes in technology and innovation for technology providers.
Certified ITSM, AIOps and automation to run services at scale, with SLA, a catalog and an end-to-end auditable trail.
The flagship · Sovereign AI
Put AI in charge.
Without giving up control.
Sovereign AI agents that operate Technology Providers 24/7, in your own environment. The rules, approval and full trail remain yours.
15 → 150K
AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.
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Autonomous agents that absorb tickets and operate the platform
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AI-driven observability and incident response
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Automation of delivery and support at scale
Why Central IT
The foundation that makes AI work in Technology Providers
Mature ITSM, the foundation for AI
Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.
Governance and an auditable trail
Every AI action respects policies, risk levels and approval, end to end, with no parallel process.
Proven in the Brazilian public sector
Platforms that sustain service at national scale, from treasury departments to healthcare.
Industry challenges
What holds back Technology Providers today
Delivery and support at scale
Growing the customer base without overwhelming the operations team.
End-to-end observability
Seeing and acting on the operation's health in real time.
SLA and service governance
Contracts demand SLA, a trail and predictability.
Margins under pressure
Automating the operation to scale efficiently.
Real applications
Our products applied to Technology Providers
This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.
CITSmart ITSM
Certified IT service management, from the help desk to the catalog, with SLA and a trail.
Example: A customer's ticket enters through the catalog and follows an SLA and audit trail end to end.
CITSmart AIOPS
AI-powered IT observability and operations, from detection to resolution.
Example: The AI detects the anomaly on a server and opens the incident before the customer notices.
CITSmart Hyper Agents
AI agents that absorb tickets and automate the operation.
Example: An agent resolves the routine ticket and only escalates what actually needs a human.
CITSmart Autonomous AI
Autonomous, sovereign AI for security and incident response.
Example: The AI responds to a security incident autonomously, with everything logged.
CITSmart Agility
Agile project and delivery management connected to the service pipeline.
Example: Moving a card on the board automatically triggers the service pipeline.
Typical results in the sector
What changes in Technology Providers operations
- Customer base growing without overwhelming the team, with routine tickets resolved by AI.
- Operations under observability, with incidents detected before customers feel the impact.
- End-to-end SLA and audit trail on every contract.
Expected results with the platform; actual results vary by operation context.
Who trusts Central IT
Technology Providers clients
Recognition
Recognized by those who understand service management
Solutions we cover
Solutions for Technology Providers
IT Solutions
IT service, operations and asset management with SLAs, a catalog and observability, from the help desk to governance.
View solutionHR Solutions
People management and the employee journey in a single self-service portal.
View solutionCustomer Service Solutions
Omnichannel service with AI that resolves issues via text, voice and app, 24/7, with an audit trail and SLA.
View solutionAI & Automation Solutions
Autonomous agents and process automation that execute tasks within your rules, with governance.
View solutionRelationship & Sales Solutions
Relationship and sales pipeline management, from first contact to after-sales.
View solutionAdministrative & Financial Solutions
Automation of administrative and financial back-office work, from contracts to reconciliation, on a single platform.
View solutionLegal Solutions
Legal AI that reads, analyzes and summarizes documents and case files, with control and confidentiality.
View solutionQuality Management Solutions
Standardization of processes, indicators and compliance to raise the quality of operations.
View solutionAudit Solutions
Auditable trail, evidence and controls ready for internal and external audits.
View solutionOther segments
Explore other sectors
Let's design the right solution for Technology Providers?
Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.
Talk to a specialist