More than 30 public services available 24 hours a day.
Project context
Overview of the initiative: institutional context and organization profile before the numbers and challenges of the project.
Public services any time, without leaving home.
Residents of the Federal District had to travel to regional administration offices to request urban maintenance services, limited by business hours and a lack of integration between agencies.
In partnership with Central IT, ADM 24h moved these services online: citizens can now make requests any time of day, with integration to GDF Presente, Ilumina DF and SLU.
About ADM 24h
Institutional data aligned with the scope of the implemented solution.
Location
Regional Administrations, Federal District Government, Brazil
Segment
Public services and urban maintenance
Strategic priorities
- Digital transformation
- 24-hour government
- Integrated services
Solution focus
- 24-hour service requests
- Integration between GDF agencies
- Status tracking via the Ombudsman's Office
Results in numbers
0+
Services
available 24 hours a day.
24h
Any time
service requests without leaving home.
0 days
Legal deadline
to respond to citizen requests.
Multi-agency
Integration
GDF Presente, Ilumina DF, SLU and Ombudsman's Office.
Strategic points
Challenges
Residents of the Federal District had to travel to regional administration offices to request urban maintenance services, facing limited hours and a lack of integration between agencies.
Service limited to business hours, the need for in-person visits, lack of integration between systems and agencies, and difficulty tracking the status of requests.
Solution
Central IT developed ADM 24h, allowing citizens to request public services any time of day, with integration to GDF Presente, Ilumina DF and SLU.
More than 30 services are now available 24 hours a day, with integration to GDF Presente, Ilumina DF, SLU and the Ombudsman's Office, requests handled by the GDF Ombudsman system, a legal response deadline of up to 20 calendar days, and services such as tree pruning, lighting, cleaning and road maintenance.
Measurable delivery
Results and impact on the public sector
What changes for DF residents when urban maintenance services become available 24 hours a day, with no travel required.
Results
Requests any time, with no need for in-person visits.
Integration between GDF Presente, Ilumina DF, SLU and the Ombudsman's Office.
Citizens can track the status of their requests.
Legal response deadline of up to 20 calendar days.
Impact
ADM 24h took citizens out of the line and off business hours: DF urban maintenance services can now be requested any time, from anywhere, with integration between agencies and transparent tracking. 24-hour government, for real.
Because that's our business: empowering people. Impacting organizations.
The case on video
See ADM 24h in practice.
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