More than 35,000 taxi drivers renewed their registration 100% online.
Project context
Overview of the initiative: institutional context and organization profile before the numbers and challenges of the project.
Empowering people. Impacting public services.
The Federal District State Secretariat of Mobility (SEMOB), in partnership with Central IT, launched the Taxi Driver Registration Renewal System, a digital platform that centralizes essential services for taxi drivers across the DF.
This innovative solution modernizes access to essential services, reduces bureaucracy, cuts operating costs and promotes agility and efficiency in public mobility management.
About SEMOB
Institutional data aligned with the scope of the implemented solution.
Location
Executive Superintendency of Urban Mobility, Federal District, Brazil
Size
200 to 500 employees
Strategic priorities
- Digital transformation
- Modernization of mobility management
- Efficiency in citizen services
Solution focus
- Process automation
- Data and analytics integration
- User experience optimization
Results in numbers
0K+
Taxi drivers
Simplified, efficient services.
0+
Self-service features
Modern, transparent access to management.
0+
Integrated systems
Renewals, permits and driver registrations.
0.0M+
Residents
Safer mobility, transparency and trust.
Strategic points
Challenges
The Federal District Secretariat of Transportation and Mobility (SEMOB), responsible for regulating urban mobility in Brasília, faced a complex challenge: taxi driver registration was manual, slow and highly bureaucratic. Drivers had to schedule an appointment, visit the agency in person, fill out paperwork and wait for manual approval.
The team spent hours transcribing data into spreadsheets, creating duplication, delays and errors. A digital, scalable and citizen-centered solution was needed to simplify the entire flow.
Solution
Central IT developed a fully digital system that lets drivers renew their registration online, any time, anywhere. The platform unifies requests, approvals and document validation in a single environment, with automated workflows and centralized data.
It also offers analytics and reports for strategic decision-making. The solution eliminated manual tasks, reduced errors and elevated the experience of citizens and civil servants: from a bureaucratic process to an agile, intelligent service.
Measurable delivery
Results and impact on the public sector
What changed in SEMOB's routine and in the citizen experience after digitalizing taxi driver registration.
Results
Fully digital process, with no need for in-person service.
Faster service, with less queue and processing time.
Centralized data management for faster decisions.
Better citizen experience and operational efficiency gains for SEMOB.
Impact
The project redesigned how digital public services can empower citizens and improve mobility management in the DF. The platform brought transparency, agility and intelligence to SEMOB's daily operations, a concrete example of how technology creates public value.
Because that's our business: empowering people. Impacting organizations.
Talk to a Central IT specialist
See how cases like SEMOB-DF's translate into secure, scalable digital deliveries. Our team helps design the path, from diagnosis to operation.