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Strategy, service management, data governance, artificial intelligence and digital transformation, for those who lead technology and business in the public and private sectors. All the content from our blog in one place.
AI & Automation Gartner AI Hype Cycle for ITSM 2026: why data governance decides the value of AI
Gartner mapped 23 AI technologies for ITSM. The message is clear: value depends on data and governance, not autonomous automation. See how Central IT positions itself.
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AI & Automation AI-powered software factory: an agent for every role on the development pipeline
From the requirements analyst to deployment, every stage can have a specialized AI agent. See how Hyper Agents build the software factory with governance.
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Service Management Central IT in the Gartner Peer Insights Voice of the Customer: 100% of customers recommend
In the Voice of the Customer for IT Service Management Platforms, Central IT landed in the Strong Performer quadrant and reached 100% willingness to recommend, the highest mark in the market, ahead of global giants like ServiceNow and BMC.
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Service Management PinkVERIFY: Central IT among the world's most certified ITSMs, now with AI
CITSmart X² V10 is certified in 24 processes by PinkVERIFY, Pink Elephant's global benchmark seal. Among them, a certification almost no one has: AI Capability. Understand what that means and why 14 years of certification matter.
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IT Strategy IT outsourcing strategies for operational sustainability in 2026
How companies can focus on their core business with efficiency and predictability.
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Service Management What is ITIL 5? Understanding the evolution of the framework
Searches for ITIL 5 are growing among IT professionals and managers.
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IT Strategy The importance of data governance in the 2026 business strategy
The central pillar for ensuring security, compliance and data-driven decisions.
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Service Management Guided demo: get to know Central IT ITSM and its advanced features
The definitive proof that your operation can gain efficiency with the platform.
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Public Sector Automation and digital engagement in public health: smart alerts that protect children and teenagers
How smart alerts expand vaccination and protect against preventable diseases.
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Service Management Comparison: why Central IT ITSM serves complex organizations better than traditional solutions
An analysis of what sets Central IT ITSM apart in high-complexity scenarios.
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Public Sector From request to execution: systems integration for more agile public management
Connecting digital requests to field execution, with fewer delays and more resolution.
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Public Sector Government systems integration: the path to efficient, transparent public management
Reducing bureaucracy, speeding up responses and guaranteeing transparency in citizen service.
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Public Sector 24-hour digital urban service: integrated platforms for the public sector
Mature processes and technology capable of responding quickly to the population's demands.
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Service Management How to build a process-driven culture using ITSM
The ultimate challenge for companies pursuing real efficiency and scalability.
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