Understands
Interprets the request in natural language and the context of the operation.
CITSmart Platform: a robust ecosystem of solutions and operations, orchestrated by AI.
One AI platform to run the entire company. Autonomous agents that execute end-to-end, with data, security and sovereign governance on the same engine. Start with one solution and scale without new silos.
One platform the whole company, from HR to IT
AI that executes agents, not a chatbot
No lock-in multi-LLM and governance
AI core and autonomous agents
AI that doesn't just respond, it executes.
At the center of the platform, a mesh of cognitive services runs the full work cycle: it understands the request, decides the path, executes the action, learns from the result and orchestrates the next steps across systems and people.
Decides
Chooses the best path based on the platform's rules and data.
Executes
Carries out the action end-to-end, integrated with existing systems.
Learns
Incorporates the result to improve future decisions.
Orchestrates
Coordinates agents, people and systems across the entire flow.
Multiagent by nature
Multiple agents collaborate on the same flow, each with its own specialty, under central orchestration.
Always under governance
Every agent action happens within the platform's security, compliance and audit rules.
- Complete audit trail
- Autonomy control per action
- LGPD compliance
- Enterprise security
Proprietary AI · sovereign
Central IT's proprietary AI
A proprietary core that runs in your own environment, on-premises. Your data never leaves, with governance and execution under the organization's control.
No lock-in — it also integrates the market's leading models
OpenAI
Claude
Gemini
Llama
Mistral
Gemma
Grok
DeepSeek
Recognition and scale
Validated by global standards. Already operating at scale.
International recognition and millions of users every day: from service management best practices to real customer reviews and agile methodology.
The architecture
One platform. Five layers. One AI engine.
From the user experience to the connected ecosystem, everything runs on the same multiagent AI core, with governance, automation and the market's leading LLMs built in.
Explore the complete platform.
Experience Intelligent
People
Devices
Digital Channels
Smart Interactions
Solutions for Business
Artificial Intelligence
Service Management
Cybersecurity
Agile Management
Smart Development
Digital Assets & Documentation
Contracts & Procurement
Smart Cities
Corporate Services
Risk & Compliance
People Management
Public Management
Smart Healthcare
AI & Agents Autonomous
Understands
Decides
Executes
Learns
Orchestrates
Integration with
Market LLMs
OpenAI
Claude
Gemini
Llama
··· Intelligence and Automation
Smart Workflows
Vibe Coding
Data & Context
Integrations & APIs
Governance & Compliance
Enterprise Security
Scalability & Performance
Observability & AI Ops
Ecosystem Connected
Corporate Systems
Business Processes
People & Teams
Partners & Suppliers
Devices & IoT
Hybrid Cloud
External Data
AI Platform One platform, every solution
From ITSM to public health, on the same engine.
Every Central IT solution is built on CITSmart X², sharing data, identity, AI and governance. Start with one and expand with no reintegration.
Artificial Intelligence
Hyper Agents and autonomous agents for any process.
View solutionIT Service Management
ITSM, PDTIC and AIOps orchestrated by AI.
View solutionCybersecurity
An autonomous SOC that detects, contains and remediates threats.
View solutionAgile Management
SAFe, Scrum and Kanban in a single engine.
View solutionAI Code Studio
Vibe Code, low-code and mobile at AI speed.
View solutionIntelligent Omnichannel
Queues, voice, chat and portals orchestrated by AI.
View solutionDigital Assets & Documentation
AI-powered legal analysis and document management.
View solutionProcurement & Contracts
From request to payment, with no parallel spreadsheet.
View solutionSmart Cities
Urban services integrated with citizens.
View solutionCorporate Services
Full ESM: purchasing, invoicing and booking.
View solutionRisk & Compliance
Auditable GRC, continuity and ombudsman channels.
View solutionPeople Management
HR with AI, from onboarding to offboarding.
View solutionPublic Management
Government ERP: assets, fleets and portals.
View solutionSmart Health
Integrated medical records, scheduling and health management.
View solution Success stories
Real results in large-scale operations.
Agencies that serve millions of citizens use the platform to digitize services, integrate systems and put AI to work in citizen service.
Conversational AI for citizen service
CITSmart Aura transformed service at the Ministry of Social Development, automating responses and expanding accessibility.
35%less average service time
62%more cases resolved by AI
100M+citizens in potential reach
A unified taxpayer portal
Pernambuco's State Treasury Department centralized tax services in a self-service portal, integrating dozens of legacy systems into a single experience.
3M+citizens served
90+self-service services
38+legacy systems integrated
100% digital registration renewal
The Federal District's Mobility Department digitized taxi driver registration renewal, eliminating lines and paperwork in a service that impacts mobility across the capital.
35K+taxi drivers served
100%of the process digitized
2.8M+residents impacted
Results as published in Central IT's case studies. Figures vary according to the scope of each project.
Proof from real users 
Peer Insights™
Don't just take our word for it.
Verified reviews from real users on Gartner Peer Insights, in the IT Service Management Platforms market.
Peer Insights™ The solution brings maturity to the company's processes through automation and customized workflows.
I've used it since 2018 to handle technical tickets. The interface is friendly and very easy to use, with service queues clearly detailed on screen.
We use CITSmart ITSM as a key point in the organization to deliver IT and other services to the population of Brazil.
Workflow automation reduced rework for the team and brought predictability to service delivery.
The platform's continuous evolution and the support make a real difference in day-to-day operations.
We standardized ITSM with governance and a complete audit trail, from ticket to metric.
Security, governance and compliance
Built for the standards of those who can't afford to fail.
A mission-critical platform demands mission-critical rigor. Security, compliance and continuity come built in across the entire operation.
Security and data protection
Role-based access control, protected data, masked sensitive fields and LGPD compliance, hosted on Brazilian soil.
Governance and compliance
Policies, a complete audit trail and adherence to market standards, including PinkVERIFY-certified processes and Brazilian Law No. 14,133/2021.
Continuity and trust
Scalable architecture and continuous monitoring to sustain production operations, with end-to-end traceability of every action.
What changes in your operation
From isolated processes to an operation that communicates.
The problem is rarely a lack of tools. It's having one for everything, with none of them talking to each other. The platform fixes that at the source.
Without a platform
- Every area with its own system, data locked in silos that don't talk to each other.
- Repetitive manual work, tickets passed from hand to hand.
- Weeks to deliver what the business needed yesterday.
- No overall view, decisions based on outdated spreadsheets.
With CITSmart X²
- One common foundation: data, security and AI shared across areas.
- Autonomous agents handle the repetitive work and orchestrate the flow.
- Agile cycles deliver incremental value, with no need to wait for the entire project.
- A single view of the operation, with decisions backed by live data.
One platform, not isolated products
one engine, not silosEvery solution is born on the same engine, with no custom integration between products and no parallel project. Progress in one area extends to the rest.
Multiagent AI core
native agents in every solutionAgents that understand, decide, execute and learn, with the leading LLMs on the market and no model lock-in.
End-to-end governance and security
ready for regulated sectorsAutonomy controls, audit trail, enterprise security and compliance, built for mission-critical operations, the public sector and regulated environments.
A connected ecosystem
from data to experienceCorporate systems, IoT, hybrid cloud, partners and external data integrated into a single layer, with Central IT's expertise in Brazil.
Frequently asked questions
Common questions about CITSmart X².
What is CITSmart X²?
It's Central IT's AI and management platform: the single engine that every solution runs on, from ITSM and cybersecurity to contracts, health and public management, with a shared multiagent AI core.
Do I need to adopt all the products at once?
No. You start with the solution that makes the most sense for your current stage and expand on the same engine, with no reintegration: the data, governance and agents are already shared.
Which AI models does the platform use?
The core integrates the leading LLMs on the market (OpenAI, Claude, Gemini, Llama, among others) and private models, chosen by task and organizational policy, with no vendor lock-in.
Does the platform serve the public sector and regulated environments?
Yes. Governance, audit trail, autonomy controls and enterprise security were built for mission-critical operations, the public sector and regulated environments, with teams and support based in Brazil.
Next step
Meet the AI engine that powers Central IT.
Show us the operation you want to transform and we'll show you how CITSmart X² orchestrates solutions, data and agents, with governance and a full audit trail.
Talk to a specialist