A separate tool for every area
Procurement in one system, facilities in another, billing in a spreadsheet: employees get lost and managers can't see the whole picture.
Solution · Corporate Services
Your entire corporate operation, in a single ESM, with no scattered tools.
Good corporate service is the kind employees barely notice: they ask, and it gets resolved. Central IT brings ITSM maturity beyond IT — procurement, billing, facility maintenance, travel allowances and room booking in a single ESM, with a catalog, workflows and SLAs, with no spreadsheets or scattered tools.
Pain points & challenges
Outside IT, corporate service still lives in email and spreadsheets.
Between the employee's request and service delivery, almost every support operation runs into the same obstacles. Recognize any of these?
Requests that live in email
Purchase, room or repair requests by email and chat: no queue, no SLA, and no history.
Nobody knows what to request, or how
Without a service catalog, every request becomes an exception, and the support team turns into a help desk for questions.
Approvals that vanish along the way
Paper- and email-based approval chains delay purchases, travel and repairs, and nobody knows where the request got stuck.
Services with no deadline or owner
Without a defined SLA and owner, the request goes unassigned and the employee chases a response that never comes.
Maintenance that only puts out fires
Without asset management and preventive maintenance, facilities teams chase problems after the fact, with higher costs and more downtime.
The solution
One ESM for your entire corporate operation.
This isn't just another tool. It's catalog, workflow, SLA and self-service for procurement, facilities and finance, all in one place.
One portal, every service
Procurement, billing, facilities, travel allowances and booking in a single catalog: employees request everything in one place, with self-service.
Workflows, approval chains and SLAs
Every service has a workflow, tiered approval and a defined deadline: no orphaned requests or ones lost in email.
Facilities under control
Preventive and corrective maintenance, facility assets and work orders in the same place, no more firefighting.
Governance and full visibility
Real-time indicators, costs and SLAs per service, with an audit trail for every request.
Solution products
The products that bring order to your corporate operation.
All built on the CITSmart X² platform, with no custom integration needed between products.
Flagship
Corporate ESM CITSmart ESM
Complete ESM in a single product: procurement, billing, travel allowances and room booking, with catalog, workflows and SLAs for the entire operation.
Explore the product Module
Facilities management CITSmart Predial
Preventive and corrective maintenance and facility asset management: work orders, plans and costs under control.
Explore the product Services
Central IT structures, integrates and supports it together with you.
Technology is half the job. The other half is who builds the catalog, integrates the systems and supports the services with you, in Portuguese and with SLA in Brazil.
Corporate services diagnostic
We map the services of each area (procurement, facilities, finance) and design the catalog and end-to-end workflows.
Implementation and catalog
We structure the service catalog, SLAs and self-service portal, and put the operation into production.
Integration with your ecosystem
Connections with ERP, finance, procurement, identity and e-signature: a single flow, with no scattered tools.
Facility and asset management
We structure preventive maintenance, work orders and the asset inventory across your facilities.
Support and evolution
Local support, SLA in Brazil, and continuous evolution of the catalog as new areas join the ESM.
Team enablement
Support teams learn to operate, measure and evolve their services with real autonomy.
ESM moved beyond IT to power the whole operation
The service practice that matured in IT now applies to the entire company.
Organizations that bring catalog, workflow and SLA to procurement, facilities and finance respond faster, at lower cost, with more control.
0%
less service time with catalog and self-service
Source · Gartner 0%
lower operating cost with a unified ESM
Source · Forrester 0×
more services handled with the same support team
Source · HDI 0%
lower maintenance cost with preventive facilities management
Source · IFMAOne platform, not silos
all on CITSmart X²Corporate services are born connected to ITSM, Contracts and other products: one portal, one single source of data, with no scattered tools.
ITSM maturity applied
beyond ITWe bring catalog, SLA and workflows with the experience of running mission-critical service management, now for every area.
Central IT expertise
a partner, not a vendorMore than two decades in mission-critical operations, with teams, support and SLA in Brazil, in Portuguese. We operate alongside you.
From the request to the facility
end-to-end operationProcurement, billing, travel allowances, booking and facility maintenance in the same ESM, with governance and full visibility.
Frequently asked questions
Common questions about the Corporate Services solution.
What is Central IT's Corporate Services solution?
It's an ESM (Enterprise Service Management) solution that brings ITSM maturity beyond IT: procurement, billing, travel allowances, room booking and facility maintenance in a single product, with catalog, workflows, SLA and self-service. At its core are CITSmart ESM and CITSmart Predial, built on the CITSmart X² platform.
What's the difference between ITSM and ESM?
ITSM is IT service management. ESM applies the same practices (catalog, tickets, SLA, workflows and self-service) to any area of the company: procurement, finance, facilities and HR. With CITSmart, you use a single engine for both IT and corporate services.
What does CITSmart Predial solve?
It puts facility maintenance under control: work orders, preventive and corrective maintenance plans, and asset and facility management, reducing unplanned downtime and last-minute reaction costs.
Do I need to replace my ERP or finance system?
No. The solution integrates with your ecosystem (ERP, procurement, finance and identity) through APIs and connectors. Since everything runs on the CITSmart X² platform, you eliminate scattered tools and parallel spreadsheets across departments.
Can I measure SLA and cost per service?
Yes. Every service in the catalog has an SLA, an owner and indicators. You track deadline, volume and cost per service in real time, which gives you predictability and supports continuous improvement.
Next step
Bring service management to your entire company.
Bring us a corporate service that today lives in email or a spreadsheet. We'll show you how to put it in a catalog, with workflow, SLA and self-service.
Talk to a specialist