The repair starts with a click. The tracking, in real time. Facilities maintenance, paperless.
CITSmart Predial digitizes public-sector facilities maintenance: employees request repairs and renovations from anywhere and track every stage in real time. No more printed forms, full control over deadlines and costs.
100% digitalno printed forms, no red tape
Real-timestatus, deadlines and costs of every work order
CEEC case studyfully digitized facilities maintenance
What it is
The end of printed forms. The start of smart management.
CITSmart Predial centralizes the entire facilities maintenance process, from request to execution tracking, delivering speed, control and quality for public administration.
100% digital requests
Employees request repairs and renovations from anywhere, at any time. No more printed forms or operational delays.
Control and visibility
All requests on a single platform. Managers track deadlines, costs and execution stages with precision, from request to delivery.
Transparency and traceability
Every work order tracked from start to finish, with a complete history. Decisions backed by up-to-date data and a focus on service quality.
Key features
Everything facilities maintenance needs, in one place.
From digital requests to the management dashboard, a single flow to request, execute and track every service.
Digital requests
Repairs and renovations requested online, from anywhere, with no paper.
Real-time tracking
The status of every request updated at each stage of execution.
Centralization and history
All maintenance data and history in a single environment.
Deadlines, costs and stages
Full visibility into progress, from logging to completion.
Data-driven decisions
Management support with up-to-date, reliable information.
Reports and dashboards
Customizable reports and dynamic dashboards for management.
Work order workflow
From request to inspection, in a single flow.
A digital, standardized and traceable process for every repair or renovation request, from logging to final notification.
01
Request
The employee logs the repair or renovation request through the portal, from anywhere, with no printed form.
02
Triage and approval
The request is classified, prioritized and routed to the responsible team, with a defined deadline.
03
Execution
The maintenance team carries out the service and updates the status at every stage, with cost tracking.
04
Tracking
The requester and the manager track progress in real time, from scheduling to inspection.
05
Completion
Service delivered, approved and archived in the history, with automatic notification to the employee.
Results achieved
Gains that show up fast.
By bringing technology into the facilities maintenance routine, the platform strengthens governance, improves service delivery and contributes to the sustainability of public infrastructure.
Faster response
A significant reduction in maintenance request response time.
Zero paper
Elimination of physical forms and manual processes.
More productivity
Maintenance and administrative teams focused on what matters.
Quality service
Improved quality of services provided to users.
Satisfied employees
Speed and transparency that increase requester satisfaction.
Governance and sustainability
Modernized public management, with better resource control and more sustainable infrastructure.
Success story
CEEC digitized its entire facilities maintenance operation.
The Specialized Civil Engineering Chamber (CEEC) faced decentralized requests, manual processes and a lack of visibility into demands, which caused delays, rework and dissatisfaction. With CITSmart Predial, it digitized its entire process for requesting and tracking facilities services.
Before CITSmart Predial
- Decentralized requests, via email, phone or paper
- Manual processes and physical forms
- No visibility into the progress of requests
- Delays, rework and employee dissatisfaction
With CITSmart Predial
- Fast, convenient digital logging, from anywhere
- A fully digitized request and tracking process
- Full control over deadlines, costs and execution
- Greater transparency, efficiency and better resource allocation
End-to-end digital
no paper, no linesFrom request to inspection, the entire process online. No more printed forms or operational delays.
One platform, one history
everything centralizedAll requests and the maintenance history in a single environment, with a systemic view of the infrastructure.
Real-time visibility
deadlines, costs and stagesManagers track every work order with precision and allocate resources based on up-to-date data.
Full traceability
from request to deliveryEvery request tracked from start to finish, with transparency and a focus on service quality.
Data-driven decisions
reports and dashboardsDynamic dashboards and customizable reports that support management and reduce operational errors.
Built for public management
modernization and governanceAligned with public-sector modernization guidelines: efficiency, resource control and sustainability.
Frequently asked questions
Common questions about CITSmart Predial.
Does the platform work for any type of facilities maintenance?
Yes. It handles repair and renovation requests in general, from simple work orders to planned interventions, with an end-to-end digital workflow and real-time tracking.
Do employees need training to submit a request?
No. The request is digital and intuitive, made from anywhere, at any time, with no printed forms. The manager receives the request already classified and prioritized.
How does management track deadlines and costs?
Every work order records deadlines, costs and execution stages. Managers track everything through customizable dashboards and reports, with decision support based on up-to-date data.
Does the solution align with the agency's routine and goals?
Yes. The platform centralizes the facilities maintenance process and aligns with public-sector modernization guidelines, strengthening governance and service delivery.
Services
From diagnostics to operation, with Central IT by your side.
Specialized services to bring CITSmart Predial to life and evolve it as your agency's maintenance management maturity grows.
Process diagnostics
Mapping of the agency's current maintenance workflow and demands before implementation.
Platform implementation
Configuration of the request portal, approval workflows and deadlines, with assisted go-live.
Integration and centralization
Connection to existing systems and databases, centralizing requests in a single environment.
Team training
Training for requesting employees, maintenance teams and managers on workflows and dashboards.
Reports and indicators
Configuration of dashboards and custom reports for management tracking.
Support and continuous evolution
Ongoing support, SLA and platform evolution as operations mature.
Next step
Modernize your agency's facilities maintenance.
From printed forms to end-to-end traceable digital work orders. Schedule a demo and see CITSmart Predial applied to your institution's reality.
Schedule a demo