Services that don't talk to each other
Health, taxes and service desks on isolated systems: citizens repeat everything at every counter.
Solution · Smart Cities
From the hospital queue to the city hall counter, in a single service.
A smart city isn't a sensor on the corner: it's service that actually solves citizens' lives. Central IT integrates health, service, enforcement and municipal management into a single platform, with real-time data and governance, from the first digital service to a city driven by data.
Pains and challenges
The city grows. Citizen service doesn't keep up.
Between citizen demand and the city's response, almost every public administration runs into the same obstacles. Recognize any of these?
A queue that never moves
Without ticket and schedule management, citizens wait for hours and managers can't see the bottleneck.
Every channel, an island
In-person, phone and digital with no integration: requests get lost between the touchpoints.
Decisions made without data
Without real-time indicators, the city government plans by guesswork and reacts too late.
A request that never becomes a solution
The request comes in, but no one tracks its execution: the urban problem stays out on the street.
Enforcement that plays catch-up
Without operational intelligence, municipal enforcement acts after the damage is done, not before.
The solution
One platform for the entire city.
It's not a sensor on the corner. It's health, service, enforcement and management integrated, with the citizen at the center.
One city, one platform
Health, service, enforcement and municipal management integrated: one citizen record, a single source of data.
Service that actually resolves things for citizens
From scheduling to execution, with end-to-end tracking: the request becomes a solution, not a lost ticket.
Service with no queues and no silos
In-person, digital and phone in the same flow, with ticket management and a real-time waiting panel.
A city driven by data
Real-time health, service and enforcement indicators to plan with evidence, not guesswork.
Solution products
The products that make the city resolve things.
An integrated urban services platform, with one citizen record and a single source of data across administration departments.
Flagship
Digital government CITSmart Governo Digital
Smart cities platform integrated with citizen services: service desk, requests and management in a single portal.
Explore the product Module
Public health CITSmart Saúde
Electronic health records, multi-professional scheduling and integrated health management, from primary care to referral regulation.
Explore the product Module
Enforcement CITSmart Guardião Fiscal
Municipal enforcement and management with operational intelligence: more revenue collection and less reactive action.
Explore the product Module
Service SGAE
Electronic Service Management System: tickets, counters and a real-time panel for public agencies.
Explore the product Services
Central IT integrates, deploys and operates alongside the city government.
Technology is half of it. The other half is who integrates the systems, trains the staff and sustains citizen services, with SLA in Brazil.
Urban services diagnosis
We map the citizen journey and city services and design end-to-end integration.
Deployment and integration
We put digital services into production and integrate health, service and management into a single platform.
Integration with legacy systems
Connection to city government systems, agencies and citizen identity (gov.br), with no islands between departments.
Governance and compliance
Security setup, LGPD and adherence to Law No. 14,133/2021, designed for public administration.
Support and assisted operation
Local support, SLA in Brazil and assisted operation for mission-critical citizen services.
Staff training
City government teams learn to operate and evolve digital services with real autonomy.
The city is the new challenge for public service
More people in the city, more pressure for service that actually resolves things.
Whoever integrates health, service and management into a single platform delivers more resolution for citizens, with less cost and more transparency.
0%
of the world's population will live in cities by 2050
Source · UN 0%
of global GDP is generated in urban centers
Source · World Bank 0M
citizen service interactions sustained by Central IT
Source · Central IT 0%
less waiting time with integrated urban services
Source · Central ITOne platform for the entire city
from citizen to managementHealth, service, enforcement and municipal management on a single foundation: no islands, no rework, one citizen record.
Proven scale in the public sector
millions of service interactionsCentral IT sustains citizen services at national scale, with reliability and security in a mission-critical environment.
Central IT expertise
partner, not vendorMore than two decades in mission-critical operations, with teams, support and SLA in Brazil, in Portuguese. Someone who operates alongside you.
Built for the public sector
Law No. 14,133/2021 and LGPDGovernance, security and compliance aligned with Brazilian legislation, from service delivery to procurement.
Frequently asked questions
Common questions about the Smart Cities solution.
What is Central IT's Smart Cities solution?
It's an integrated urban services platform that connects health, citizen service, enforcement and municipal management in one place. It brings together CITSmart Governo Digital, CITSmart Saúde, Guardião Fiscal and SGAE, with real-time data and end-to-end governance.
Does the solution serve municipalities of any size?
Yes. The platform is modular: the municipality adopts the services it needs (health, service, enforcement) and scales as demand grows, backed by the experience of a company that operates citizen services at national scale.
How does the solution improve citizen service?
It integrates channels (in-person, digital and phone), organizes queues and scheduling with SGAE, and tracks the request through to execution. Citizens don't repeat their data at every counter, and managers see the bottleneck in real time.
Does it integrate with the systems the city government already uses?
Yes. The solution integrates with legacy systems, agencies and citizen identity (gov.br) through APIs and connectors, avoiding islands and rework between administration departments.
Does it comply with LGPD and Law No. 14,133/2021?
Yes. Security, access control, audit trails and compliance are designed for the Brazilian public sector, aligned with LGPD and the new procurement and contracts law.
Next step
Make your city actually resolve things.
Bring a citizen service that's stuck today in a queue or a silo. We'll show you how to integrate, track and resolve it, with real-time data and governance.
Talk to a specialist