Stuck in pilots
Proof-of-concepts impress in the demo and never make it into real operations.
Solution · Artificial Intelligence
Put AI in charge. Without giving up control.
Artificial intelligence has stopped being individual productivity and become the operation's infrastructure. Central IT helps your organization transform processes, decisions and services with governed AI, in your business context, from the first use case to scale.
Pain points & challenges
AI promises a lot and, in practice, operates little.
Between the hype and the result, almost every AI initiative runs into the same obstacles. Recognize any of these?
Teams drowning in repetitive work
Triage, database updates and reports consume your most qualified people.
Queues and handoffs
Work stalls waiting for the next person, and response time spikes.
AI without governance
Without control, audit and approval, adoption stalls on fear and compliance.
Held hostage by one model
Betting everything on a single AI vendor becomes a technical and cost risk.
AI without context
When it doesn't know your data, AI delivers a generic answer, not a solution.
The solution
AI applied, governed and in production.
This isn't a chatbot. These are agents that understand context, decide, trigger systems and log every step, on a single AI and governance engine.
Executes, not just chats
Agents that call APIs, update databases and complete workflows, autonomously or assisted.
End-to-end governance
Identity, scope, human approval on sensitive actions and a complete audit trail.
Anchored in your data
RAG and semantic search connect documents and systems: answers with your business's context.
No model lock-in
Multi-LLM: the best model for every task, under your organization's technology policy.
Solution products
The products that put AI to work.
All on the CITSmart X² platform, with no custom integration between products.
Flagship
Agent platform CITSmart Hyper Agents
Create, connect, orchestrate and govern AI agents. Multi-LLM, RAG and agent chaining to turn isolated initiatives into auditable execution flows.
Explore the product New
Autonomous operations CITSmart Autonomous AI
AI-powered SOC: autonomous identification, containment and remediation of threats and infrastructure incidents, with a human in the loop for sensitive decisions.
Explore the product Services
Central IT operates alongside you, from pilot to production.
Technology is half the story. The other half is who implements, governs and supports it with you, with local teams and SLA in Brazil.
Diagnosis and use cases
We map where AI generates ROI first and prioritize the right workflows to start with.
Assisted deployment
We take agents out of the experiment stage and put them into production, with measured results.
Governance and security
Setup of controls, approval, audit and compliance, designed for regulated industries.
Integration with your ecosystem
Connection to your systems, databases and identity, without custom middleware.
Support and evolution
Local support, SLA in Brazil, and creation of new agents as the operation matures.
Team enablement
Your team learns to create, operate and govern agents with real autonomy.
The age of agents has arrived
AI agents have moved from pilots into operations.
Those who deploy AI agents now gain a real operational advantage: processing more, with a smaller team and more consistency every cycle.
0%
of companies plan to scale AI agents in 2026
Source · Gartner 0%
reduction in time spent on manual tasks with agents
Source · McKinsey 0×
more tasks processed with the same team
Source · Forrester 0%
of IT leaders prioritize autonomous agents in 2026
Source · IDCOne platform, not silos
all on CITSmart X²Agents are born connected to ITSM, ESM, Contracts and other products: no middleware, no custom integration, no parallel project.
Governance for regulated industries
control and auditAutonomy limits, human approval and a complete trail of every decision. Designed for the public sector and regulated industries.
Central IT expertise
partner, not vendorMore than two decades in mission-critical operations, with local teams, support and SLA in Brazil. A partner who operates alongside you.
From pilot to production
from experiment to operationAssisted deployment and follow-up to get AI operating with predictability and auditable results.
Frequently asked questions
Common questions about the AI solution.
What is Central IT's Artificial Intelligence solution?
It's a set of products and services that puts AI to work for real: autonomous agents that execute tasks 24/7 (CITSmart Hyper Agents), autonomous security operations (CITSmart Autonomous AI), and AI embedded in solutions such as ITSM, ESM, documents and legal, all on the CITSmart X² platform and with end-to-end governance.
What's the difference between Hyper Agents and Autonomous AI?
Hyper Agents is the platform for creating, connecting and orchestrating AI agents for any area or process. Autonomous AI is a specific solution that uses agents for autonomous security and infrastructure operations (an AI-powered SOC), with a human in the loop for sensitive decisions.
Is Central IT's AI secure and governable?
Yes. Every agent has an identity, a defined tool scope and permissions. Sensitive actions require human approval, and every execution is logged in an audit trail. Combined with RAG and multi-LLM, this lets you adopt AI at scale without giving up security and compliance.
Do I need to replace my systems to use it?
No. The agents integrate with your systems, databases and identity through APIs and connectors. Since everything runs on the same CITSmart X² platform, you avoid automation silos and custom integrations between products.
Does the solution serve the public sector?
Yes. Central IT operates AI at scale in the public sector, with local support, Brazilian context and workflows aligned with Law No. 14,133/2021, plus governance and audit designed for mission-critical environments.
Next step
Put AI to work in your operation.
Bring a process you want to automate. We'll show you how an agent executes it, with context, decision-making and traceability.
Talk to a specialist