Sovereign, on-premises AI
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Segment
Ombudsman Offices
Listen to citizens across every channel and resolve with transparency, traceability and deadlines.
Our strong track record
Central IT specializes in technology and innovation for ombudsman offices.
Integrated channels and AI that classifies, routes and responds to every complaint on time, with confidentiality, LGPD compliance and an auditable trail.
The flagship · Sovereign AI
Put AI in charge.
Without giving up control.
Sovereign AI agents that operate Ombudsman Offices 24/7, in your own environment. The rules, approval and full trail remain yours.
15 → 150K
AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.
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Autonomous agents that classify and route every complaint on time
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Automatic response to recurring requests, with a full trail
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Summary and analysis of recurring topics for management
Why Central IT
The foundation that makes AI work in Ombudsman Offices
Mature ITSM, the foundation for AI
Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.
Governance and an auditable trail
Every AI action respects policies, risk levels and approval, end to end, with no parallel process.
Proven in the Brazilian public sector
Platforms that sustain service at national scale, from treasury departments to healthcare.
Industry challenges
What holds back Ombudsman Offices today
Complaints across many channels
Complaints, reports and compliments arrive through channels that don't integrate.
Deadlines and responses required by law
Every complaint has a legal deadline and needs a traceable response.
Confidentiality and whistleblower protection
Confidential handling, fully compliant with LGPD, no exceptions.
Indicators for public management
A dashboard of recurring topics that guides the agency's decisions.
Real applications
Our products applied to Ombudsman Offices
This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.
CITSmart Aura
A single ombudsman channel across text, voice and app, with automatic triage and protocol numbers.
Example: A complaint arrives through any channel and automatically gets a protocol number and deadline.
CITSmart Hyper Agents
AI agents that classify, route and track complaints to meet deadlines.
Example: An agent classifies the report, routes it to the right department and follows up to meet the deadline.
CITSmart ITSM
A workflow with SLA, escalation and an auditable trail for every complaint.
Example: Every complaint follows a flow with SLA and escalation, so nothing gets lost.
CITSmart GRC
Governance, confidentiality and LGPD compliance in handling complaints.
Example: The whistleblower's identity stays protected and handling remains LGPD-compliant.
Real results in the sector
Proof, not promises
GDF Citizen Portal: all of government in one place
400+ services, 3.1M+ service interactions, 12 service areas
View case
ADM 24h: digital regional administration (GDF)
30+ services at any time, with the 20-day legal deadline tracked
View case
MDS: AI-powered citizen service (CITSmart Aura)
35% less service time, 62% automatic resolution
View caseRecognition
Recognized by those who understand service management
Solutions we cover
Solutions for Ombudsman Offices
Other segments
Explore other sectors
Let's design the right solution for Ombudsman Offices?
Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.
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