Sovereign, on-premises AI
Agents and models running in your own environment, with dedicated GPU. Your data never leaves, LGPD-aligned.
Segment
Telecom
Grow revenue, automate operations and manage your infrastructure on a single AI platform.
Our strong track record
Central IT specializes in technology and innovation for telecom.
Service operations, omnichannel service and AI automation, built on certified ITSM and end-to-end governance.
The flagship · Sovereign AI
Put AI in charge.
Without giving up control.
Sovereign AI agents that operate Telecom 24/7, in your own environment. The rules, approval and full trail remain yours.
15 → 150K
AI agents per company by 2028, projects Gartner. The differentiator isn't having agents, it's governing them. Central IT delivers both: scale and control.
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Autonomous agents that resolve support, provisioning and billing
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Network operations with automatic detection and response
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AI-driven retention and proactive subscriber experience
Why Central IT
The foundation that makes AI work in Telecom
Mature ITSM, the foundation for AI
Service management with 100% ITIL alignment, the solid base that autonomous AI needs to operate safely.
Governance and an auditable trail
Every AI action respects policies, risk levels and approval, end to end, with no parallel process.
Proven in the Brazilian public sector
Platforms that sustain service at national scale, from treasury departments to healthcare.
Industry challenges
What holds back Telecom today
Complex network and operations
Distributed infrastructure requires real-time monitoring and response.
High-volume service
Millions of interactions pressure support every day.
Churn and experience
Retention depends on fast, proactive resolution.
Mission-critical IT and SLA
Downtime costs revenue and reputation.
Real applications
Our products applied to Telecom
This isn't a pitch. It's exactly where each Central IT product plugs into the sector's operation.
CITSmart Aura
Subscriber service via chat, voice and app, with AI that resolves issues 24/7.
Example: The subscriber changes their plan through the app, without waiting on hold at the call center.
CITSmart AIOPS
AI-powered network observability and operations, from detection to resolution.
Example: The AI detects degradation at a network node and triggers the fix before it causes an outage.
CITSmart ITSM
Certified IT service management with SLA, a catalog and an auditable trail.
Example: A network incident opens a ticket with automatic SLA and escalation.
CITSmart Hyper Agents
AI agents that automate support, provisioning and billing.
Example: An agent handles service provisioning and billing with no intervention.
CITSmart Autonomous AI
Autonomous, sovereign AI for cyber defense of the operation.
Example: The AI contains an attack on the operation autonomously and with a full audit trail.
Typical results in the sector
What changes in Telecom operations
- Subscribers resolve issues on their own through the app, easing pressure on the call center.
- Network monitored by AI, with degradation fixed before it causes an outage.
- Provisioning and billing automated, for a leaner operation.
Expected results with the platform; actual results vary by operation context.
Recognition
Recognized by those who understand service management
Solutions we cover
Solutions for Telecom
IT Solutions
IT service, operations and asset management with SLAs, a catalog and observability, from the help desk to governance.
View solutionHR Solutions
People management and the employee journey in a single self-service portal.
View solutionCustomer Service Solutions
Omnichannel service with AI that resolves issues via text, voice and app, 24/7, with an audit trail and SLA.
View solutionAI & Automation Solutions
Autonomous agents and process automation that execute tasks within your rules, with governance.
View solutionRelationship & Sales Solutions
Relationship and sales pipeline management, from first contact to after-sales.
View solutionAdministrative & Financial Solutions
Automation of administrative and financial back-office work, from contracts to reconciliation, on a single platform.
View solutionLegal Solutions
Legal AI that reads, analyzes and summarizes documents and case files, with control and confidentiality.
View solutionQuality Management Solutions
Standardization of processes, indicators and compliance to raise the quality of operations.
View solutionAudit Solutions
Auditable trail, evidence and controls ready for internal and external audits.
View solutionOther segments
Explore other sectors
Let's design the right solution for Telecom?
Talk to a specialist and see how Central IT applies AI, automation and governance where your industry needs it most.
Talk to a specialist