Important Articles
Analysis from people who run mission-critical operations
AI, service management, cybersecurity and digital transformation, drawn from what actually happens in operations, in government and in business.
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AI & Automation
Agentic IT in practice: what the Central IT webinar showed about autonomous agents in cybersecurity and IT operations
Three specialists showed where to start with agentic IT: get the operation in order before adding AI agents, understand how attackers think, and use agents that prioritize and fix vulnerabilities with a person in control. Summary and full recording.
October 16, 2026
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Public Sector
AI ERP for state-owned companies and the public sector: how Portos Rio will integrate its management in 12 modules
Portos Rio, the Port Authority, has started implementing CITSmart ERP: 12 integrated modules replacing all its current systems, from procurement to payroll, orchestrated by CITSmart Hyper Agents, Central IT's AI engine, and rolled out in waves of six stages.
October 16, 2026
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AI & Automation
Autonomous stands out at the Gartner Security & Risk Management Summit 2026
In partnership with Protect4, Central IT introduced Autonomous: an AI approach that brings cybersecurity and IT operations into one operation. It's not another tool in the environment, it's the intelligence that makes the ecosystem work together.
August 12, 2026
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IT Strategy
What ERP is and when it is worth implementing one
ERP is not accounting software or a single system that solves everything. It is a shared database between areas that do not talk to each other today. See the sign that the time has come and the mistake that sinks the project.
July 27, 2026
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IT Strategy
Contract management: why the losses show up after signing
Attention goes to the negotiation, and money is lost during the term: price adjustments not applied, unwanted automatic renewals, expired guarantees. See what changes when the contract is actively tracked.
July 27, 2026
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IT Strategy
Asset management: why the inventory never reconciles
Every year the inventory shows discrepancies, and every year the explanation is the same. The problem is not the count: it is that the register is only updated once a year. See what changes when movements are recorded as they happen.
July 27, 2026
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IT Strategy
What GRC is and why a spreadsheet cannot sustain compliance
Governance, risk and compliance usually live in separate areas, each with its own spreadsheet. The result is duplicated controls, risk with no owner and expensive audits. See what changes when all three share the same base.
July 27, 2026
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Service Management
Digital HR: what to automate first without losing the people
Automating HR is not swapping conversations for forms. It is taking bureaucratic work off the team so there is time left for people. See what pays off to automate first and what should not leave human hands.
July 27, 2026
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AI & Automation
AI governance: where to start without stalling innovation
Governing AI is not about creating a committee that says no. It is about defining who is accountable for each automated decision, what gets recorded and where the machine stops. See how to build it in stages.
July 27, 2026
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Service Management
What AIOps is and when it really solves the problem
AIOps is not a dashboard with AI. It is using operations data to reduce noise, find root cause and act before the user notices. See what it solves, what it does not and the prerequisite almost no one meets.
July 27, 2026
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AI & Automation
What is a BPMS and how is it different from task automation
Automating a task speeds up one piece. Managing the process changes the whole result. Understand what a BPMS solves, when it pays off and why designing the flow first is the part that decides.
July 27, 2026
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Service Management
Multichannel or omnichannel? The difference the customer feels
Having WhatsApp, chat, email and phone is not omnichannel. If the customer repeats the problem with every contact, the channels are disconnected. Understand the difference, what it requires underneath and how to move from one to the other.
July 27, 2026
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IT Strategy
Low-code: when to use it and when it is the wrong choice
Low-code delivers fast, and that is why it gets sold for everything. But it has a clear limit, and going past it is expensive. See where it beats traditional development and where it becomes technical debt under another name.
July 27, 2026
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AI & Automation
What intelligent BPO with AI is and when it pays off
Outsourcing a process with AI is not putting more people on the line. Understand what changes compared with traditional BPO, which processes are good candidates and how to measure the gain without fooling yourself.
July 26, 2026
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IT Strategy
In-house SOC or SOC as a service? How to decide without getting the math wrong
The comparison is usually made on monthly cost alone, and that is where the decision goes wrong. See the shift math almost nobody does, what each model actually delivers and the criterion that separates the two.
July 26, 2026
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AI & Automation
Central IT: a benchmark in artificial intelligence and innovation
While the market still debates the hype, Central IT already puts AI to work: a platform and a portfolio of agent, governance and automation products for the public and private sectors. Discover the innovation strategy behind CITSmart.
July 11, 2026
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AI & Automation
Agent sprawl: why governing AI agents defines the value of AI in the enterprise
From fewer than 15 to more than 150,000 AI agents per company by 2028, Gartner projects. Without management and governance, that explosion turns into chaos. See why agent management platforms define the next AI cycle, and how CITSmart Hyper Agents delivers it.
July 11, 2026
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AI & Automation
Anthropic targets the corporate world: why 2026 is the year of AI agents in the enterprise
AI has stopped being individual productivity and become operational infrastructure. According to Forbes, 90% of Anthropic's internal code is already written by agents. See what changes for business.
July 11, 2026
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AI & Automation
Gartner AI Hype Cycle for ITSM 2026: why data governance decides the value of AI
Gartner mapped 23 AI technologies for ITSM. The message is clear: value depends on data and governance, not autonomous automation. See how Central IT positions itself.
July 11, 2026
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AI & Automation
AI-powered software factory: an agent for every role on the development pipeline
From the requirements analyst to deployment, every stage can have a specialized AI agent. See how Hyper Agents build the software factory with governance.
July 11, 2026
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Service Management
Central IT in the Gartner Peer Insights Voice of the Customer: 100% of customers recommend
In the Voice of the Customer for IT Service Management Platforms, Central IT landed in the Strong Performer quadrant and reached 100% willingness to recommend, the highest mark in the market, ahead of global giants like ServiceNow and BMC.
June 26, 2026
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Service Management
The role of change management in the digital acceleration of 2026
The determining factor for new technologies to be successfully absorbed by organizations.
June 25, 2026
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Public Sector
Digital transformation in the public sector and management efficiency in 2026
How to ensure citizens receive agile, transparent public services.
May 23, 2026
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Service Management
PinkVERIFY: Central IT among the world's most certified ITSMs, now with AI
CITSmart X² V10 is certified in 24 processes by PinkVERIFY, Pink Elephant's global benchmark seal. Among them, a certification almost no one has: AI Capability. Understand what that means and why 14 years of certification matter.
March 22, 2026
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IT Strategy
IT outsourcing strategies for operational sustainability in 2026
How companies can focus on their core business with efficiency and predictability.
March 17, 2026
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Service Management
ITIL 5 and ITSM maturity: how to evolve your service management to the next level
Maturity in IT service management has stopped being a differentiator and become a competitive requirement.
February 22, 2026
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Service Management
ITIL 5: why the framework's evolution is non-negotiable for modern IT
The discussion about ITIL 5 is not just speculation about a new version of the framework.
February 22, 2026
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Service Management
What is ITIL 5? Understanding the evolution of the framework
Searches for ITIL 5 are growing among IT professionals and managers.
February 21, 2026
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IT Strategy
The importance of data governance in the 2026 business strategy
The central pillar for ensuring security, compliance and data-driven decisions.
February 18, 2026
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Service Management
Guided demo: get to know Central IT ITSM and its advanced features
The definitive proof that your operation can gain efficiency with the platform.
February 17, 2026
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Service Management
The importance of an up-to-date CMDB to avoid IT failures and bottlenecks
An up-to-date CMDB defines the resilience of corporate infrastructure.
February 16, 2026
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Service Management
2026 offer: Central IT ITSM platform with automation and governance modules
The offer that redefines efficiency standards in IT service management.
February 13, 2026
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Service Management
The fundamental role of the CAB in change management
How to ensure innovation happens without compromising operational stability.
February 13, 2026
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Service Management
How to measure user satisfaction in 2026 using ITSM indicators
The key to turning technology into an engine of value for the business.
February 10, 2026
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Public Sector
Digital trust in the public sector: how integrated platforms drive the use of urban services
Trust grows when integrated platforms deliver results and strengthen citizen service.
February 5, 2026
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Service Management
Step by step to a Central IT ITSM rollout with fast results
How to turn IT management into a real engine of corporate efficiency.
February 3, 2026
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Public Sector
Automation and digital engagement in public health: smart alerts that protect children and teenagers
How smart alerts expand vaccination and protect against preventable diseases.
January 29, 2026
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Service Management
Comparison: why Central IT ITSM serves complex organizations better than traditional solutions
An analysis of what sets Central IT ITSM apart in high-complexity scenarios.
January 28, 2026
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Public Sector
24-Hour Regional Administration platform: integrated digital solutions for urban service
How to unify urban demands and guarantee a fast response to citizens.
January 27, 2026
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Public Sector
Digital communication in public health: automated messages that raise vaccine coverage
How automated messages strengthen prevention and bring citizens closer to healthcare.
January 25, 2026
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Public Sector
From request to execution: systems integration for more agile public management
Connecting digital requests to field execution, with fewer delays and more resolution.
January 25, 2026
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Public Sector
Data-driven urban management: when digital service guides city planning
Turning digital requests into strategic decisions for cities.
January 24, 2026
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Public Sector
Integrating public platforms: connected systems for urban maintenance efficiency
Eliminating the failures that delay urban maintenance by connecting service and execution.
January 23, 2026
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Public Sector
Technology as a bridge between citizen and city: the evolution of digital urban service in Brazil
Continuous, transparent digital urban service capable of transforming public management.
January 22, 2026
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Public Sector
Government systems integration: the path to efficient, transparent public management
Reducing bureaucracy, speeding up responses and guaranteeing transparency in citizen service.
January 21, 2026
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Public Sector
24-hour digital urban service: integrated platforms for the public sector
Mature processes and technology capable of responding quickly to the population's demands.
January 20, 2026
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Service Management
How to assess your IT maturity before contracting an ITSM solution
The step that determines the success or failure of adopting an ITSM solution.
January 20, 2026
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Public Sector
Citizen service as a critical service: reliability and security in government environments
Reliability, information security and technology built to withstand failure at national scale.
January 19, 2026
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Public Sector
Infrastructure, processes and people: behind the scenes of a record-breaking public service operation
Record-breaking results reflect robust infrastructure, mature processes and prepared teams.
January 18, 2026
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Public Sector
Citizen service at national scale: technology that sustains nearly 48 million interactions
Robust technology, mature processes and partners capable of sustaining millions of contacts.
January 15, 2026
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Service Management
How to build a process-driven culture using ITSM
The ultimate challenge for companies pursuing real efficiency and scalability.
January 14, 2026