A process that lives in e-mail
The workflow lives in people's heads and in forwarded messages: nobody can say what the official design is.
Solution · Workflow & BPMS
From design to execution, in a single flow, with no e-mail in between.
A process that lives in e-mail has no owner, no deadline and no metric. Central IT models, executes and monitors your processes end to end, with rules, approval limits and an audit trail in one place, and AI inside the workflow.
Pains and challenges
The process exists. It is the control that gets lost along the way.
Between the request and completion, almost every process hits the same obstacles. Recognize any of them?
Approvals stuck without warning
The step sleeps in someone's inbox, and the process only moves when someone remembers to chase it.
Nobody knows where it stands
To answer where a request stalled, you have to ask by e-mail and wait. The status does not exist, it is reconstructed.
Exceptions with no defined path
Anything off-standard stalls, goes back a step or gets solved outside the system, with no record of who decided what.
Rework between departments
The same information is typed again at every handover, and every re-entry is a chance for error.
No metrics, only perception
Nobody knows how long each step takes or where the bottleneck is, so improvement becomes opinion instead of decision.
The solution
The entire process in a single flow, from design to improvement.
This is not a diagram in a document. It is the workflow that runs: steps, rules, approval limits, deadlines and metrics connected, with governance in one place.
Modeling that becomes execution
The process is designed in BPMN 2.0, with tasks, events, gateways and swimlanes, and it is that design that runs, not a document the operation works around.
Rules declared in the workflow
Variables, expressions and advanced conditions, with permissions by role and authority level. The workflow's behavior is declared, not buried in code or in someone's head.
Alerts before a deadline is missed
Continuous monitoring warns the manager before a deadline is missed, with the risk flagged while there is still time to act, not in next month's report.
Complete audit trail
Every run traceable and every process version preserved. The trail exists from the first publication, not only when the auditor arrives.
Bottlenecks shown by execution
Execution patterns reveal bottlenecks and rework and turn into suggestions to improve the workflow itself, with indicators on a dashboard, not a spreadsheet.
AI inside the workflow
The cognitive gateway picks the path by impact, urgency and history, and the form adapts to the context, so the task reaches whoever will execute it ready to go.
Products in this solution
The products that get your processes running.
Everything on the CITSmart X² platform, with no custom integration between products.
Flagship
Business processes CITSmart Workflow & BPMS
Process automation with BPMN 2.0 modeling, a low-code environment and AI inside the workflow, with rules, deadlines and indicators under governance.
See the product Base
Platform CITSmart X²
Central IT's AI platform: governance, automation and cybersecurity in a single engine. Every Central IT solution runs on top of it.
See the product Services
Central IT deploys, integrates and sustains it alongside you.
Technology is half of it. The other half is who maps, models, integrates and sustains your processes with you, with SLAs in Brazil.
Diagnosis and mapping
We survey the real path, the exceptions, the owners and the rules that today live in someone's head, with a baseline of deadline, volume and rework.
Workflow modeling
We model the process in BPMN, with tasks, gateways, swimlanes, forms and conditional rules. Automating something badly only makes it fail faster.
Deployment process by process
We start with one process: modeled, published and measured. It gives you the method and the vocabulary for the next ones.
Integration with your ecosystem
Connection via API to ERP, CRM and internal systems, so the process pulls and returns data with no manual step in between.
Support and evolution
Local support, SLAs in Brazil and rules and routing adjusted each cycle, based on the bottlenecks of real execution.
Team enablement
Whoever knows the process learns to draw, test and publish their own workflows, without waiting in the development queue.
A process is a workflow, not an e-mail
From mapping to continuous improvement, with no heavy coding.
CITSmart Workflow was born serving ITSM under the ITIL framework and also runs HR, Procurement, Legal, Finance, Communications and Education. What changes is the rule and the form, not the engine.
0%
web, connecting people and digital resources in the same workflow
Source · CITSmart Workflow 0
native practices, from incident to CMDB
Source · CITSmart Workflow 0
phases from the draft to a running process: map, model, connect and improve
Source · CITSmart Workflow 0
routes to buy: direct sales, AWS Marketplace, SERPRO and TELEBRAS
Source · Central ITOne platform, not silos
everything on CITSmart X²Workflow runs on CITSmart X², the base of every Central IT solution, and connects via API to ERP, CRM and external systems, with no manual step in between.
Whoever knows the process builds it
BPMN 2.0 and low-codeVisual modeling and a low-code environment take the development queue off the critical path. The business area draws, tests and publishes.
Central IT expertise
a partner, not a vendorMore than two decades in mission-critical operations, with teams, support and SLAs in Brazil. A team that operates alongside you.
PinkVerify and PeopleCert certified
born in ITSM, under ITILIt incorporates practices from CMMI, PMBOK, COBIT, Six Sigma and ISO 20000, with standardization under permissions, authority levels and versioning.
Frequently asked questions
Common questions about Workflow and BPMS.
What is Central IT's Workflow & BPMS solution?
It is the product and services that model, automate and monitor business processes end to end, with workflow, rules and metrics in one place. At its core is CITSmart Workflow, with visual BPMN 2.0 modeling, a low-code environment and AI inside the workflow, on the CITSmart X² platform.
Do I need to code to model a process?
No. Modeling is visual, in BPMN 2.0, and the environment is low-code. For advanced cases developers extend it via API and rules, but the workflow is drawn by whoever knows the process.
How is this different from ordinary automation?
Ordinary automation executes what was written. Here the decision point weighs context, impact and history, and the process evolves from its own execution.
Does it integrate with the systems we already use?
Yes, via API, with ERP, CRM and internal systems. The process pulls and returns data with no manual step in between, and the source system stays yours.
Does it work for any department?
Yes. A process is a process, whether in HR, Finance, Legal, Procurement or IT. What changes is the rule and the form, not the engine.
What about auditing?
Every run is traceable and every process version is preserved, with permissions by role and authority level. The trail exists from the first publication, not only when the auditor arrives.
Next step
Start with the process that stalls the most today.
Bring a process that today lives in e-mail and spreadsheets. We will show you how to model, automate and measure it end to end, with approval limits and traceability.
Talk to a specialist